Patient Administration Support Specialist

3 weeks ago

London, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Job Overview

Patient Administration Support Specialist - Band 2 Ward Clerk and Antenatal Receptionist

We are seeking a dedicated Ward Clerk for our dynamic Josephine Barnes Ward and a Receptionist for our Antenatal Clinic.

We are looking for a motivated, skilled, and compassionate individual to join our Inpatient Wards. The successful candidate will play a vital role in delivering high-quality, safe, and compassionate healthcare. You will provide essential administrative support to a diverse team of clinical professionals and will be expected to maintain a positive attitude while adapting to various roles within the department. Exceptional customer service aligned with our Trust values is a key expectation.

Key Responsibilities

The Patient Administration Support Specialist will enhance the delivery of high-quality, safe, and compassionate care by:

  • Welcoming and assisting patients in a manner that addresses their individual needs.
  • Providing administrative assistance to the team, facilitating communication between patients, healthcare providers, and other professionals.
  • Consistently delivering high-quality customer service and maintaining professionalism at all times.
  • Working across various areas, including:
    • Wards
    • Reception

About Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust is recognized as one of the leading and safest healthcare providers in England. We operate two primary acute hospital sites and several award-winning clinics across North West London and beyond.

Job Duties

  • Deliver administrative support to the clinical team in the assigned area and provide coverage across the Trust's administrative resources.
  • Organize and file documentation appropriately.
  • Provide coverage across the Patient Operations Department as needed.
  • Ensure adherence to procedures regarding data collection for service-specific outcomes.
  • Maintain an excellent standard of service for patients at all times.
  • Follow Trust-wide standard operating procedures and policies for clinical administrative processes and contribute to their enhancement.
  • Perform tasks such as photocopying and filing.
  • Manage phone inquiries.
  • Greet visitors as they arrive at the ward.
  • Schedule follow-up appointments.
  • Arrange transport for patients.

Person Specification

Qualifications

Essential

  • GCSE English and Mathematics or equivalent qualifications.

Desirable

  • Additional GCSE qualifications.

Experience

Essential

  • Previous experience in an administrative role.
  • Experience in a customer-focused service environment.

Desirable

  • Prior administrative experience within the NHS.

Skills & Knowledge

Essential

  • Ability to collaborate with a diverse group of individuals.
  • Proficient PC skills.
  • Strong organizational skills to effectively manage and prioritize workload.

Desirable

  • Experience in customer service.

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