Rental Income Housing Officer
6 months ago
At Soha, we are passionate about living our values We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility and making decisions as locally as possible. We strive for honesty, clarity, and kindness in all our relationships and we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential. We operate with fewer, better rules as we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility.
We offer fully agile working which means you can choose to work wherever is best suited to the task, that could mean working at home, in our newly refurbished offices in Didcot or out on site and we will ensure that you are fully equipped to enable real flexibility.
Our employee benefits are enhanced including family leave such as maternity, paternity and paid carers leave. We also offer an excellent flexible benefits scheme which gives you the choice to tailor your benefits to suit, with options including private healthcare, regular health checks, additional leave, a personal allowance and generous employer pension contributions to name a few.
With exciting changes in the way we’re working, we are now expanding our team. If you are interested joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities where everyone can find a home, then we’d like to hear from you.
**JOB ROLE**
In this role, you will:
Provide front-line rental income services and advice to existing and potential tenants, or their representatives.
To be responsible, as part of a Housing Management team, for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing.
Pro-actively work with agencies and colleagues to ensure tenants’ income is maximised.
**KEY DUTIES**
- Be responsible for the collection and management of rental income against set targets and procedures.
- Handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries.
- Be aware of current legislation relating to housing and Welfare Reform, and how access to welfare benefits may affect ability to pay rent.
- Identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Support services or wider agencies to help tenants to sustain their tenancy.
- Take the appropriate legal action in relation to cases of arrears. Attending court and evictions as necessary.
- Deliver against the association’s financial inclusion activities, including supporting access to digital training and routes into employment.
- Represent Soha at meetings with residents, stakeholders and other agencies as required.
- Strong commitment to operating in line with our organisational cultural principles:
**What you will need**
- Experience in housing management, rental income recovery or similar services (including legal experience).
- Experience of managing casework.
- The ability to create good relationships with customers and colleagues.
- Well versed in housing and welfare benefit issues.
- Ability to work to performance targets and monitor own performance.
**Organisational cultural principles**:
- Residents come first in everything we do
- We put people at the heart of decisions, which are made with humanity
- We are constantly learning and restless about excellence
- We incentivise curiosity, initiative and acting without permission to make things better, as we learn from every experience
- We are one team and trust each other to do the right thing
- We operate as one team, taking responsibility and making decisions as locally as possible
- We strive for honesty, clarity and kindness in all our relationships
- We treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential
- We operate with fewer, better rules
- We make things as simple as possible, expecting everyone to solve problems, exercise good judgement and take responsibility
**Job Types**: Temporary contract, Fixed term contract
Contract length: 18 months
**Salary**: £33,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sabbatical
- Sick pay
- Store discount
- Transport links
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Didcot, OX11 7NN: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (req
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