Rental Income Housing Officer

5 months ago


Didcot, United Kingdom Soha Housing Ltd Full time

At Soha, we are passionate about living our values We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility and making decisions as locally as possible. We strive for honesty, clarity, and kindness in all our relationships and we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential. We operate with fewer, better rules as we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility.

We offer fully agile working which means you can choose to work wherever is best suited to the task, that could mean working at home, in our newly refurbished offices in Didcot or out on site and we will ensure that you are fully equipped to enable real flexibility.

Our employee benefits are enhanced including family leave such as maternity, paternity and paid carers leave. We also offer an excellent flexible benefits scheme which gives you the choice to tailor your benefits to suit, with options including private healthcare, regular health checks, additional leave, a personal allowance and generous employer pension contributions to name a few.

With exciting changes in the way we’re working, we are now expanding our team. If you are interested joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities where everyone can find a home, then we’d like to hear from you.

**JOB ROLE**

In this role, you will:
Provide front-line rental income services and advice to existing and potential tenants, or their representatives.
To be responsible, as part of a Housing Management team, for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing.
Pro-actively work with agencies and colleagues to ensure tenants’ income is maximised.

**KEY DUTIES**
- Be responsible for the collection and management of rental income against set targets and procedures.
- Handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries.
- Be aware of current legislation relating to housing and Welfare Reform, and how access to welfare benefits may affect ability to pay rent.
- Identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Support services or wider agencies to help tenants to sustain their tenancy.
- Take the appropriate legal action in relation to cases of arrears. Attending court and evictions as necessary.
- Deliver against the association’s financial inclusion activities, including supporting access to digital training and routes into employment.
- Represent Soha at meetings with residents, stakeholders and other agencies as required.
- Strong commitment to operating in line with our organisational cultural principles:
**What you will need**
- Experience in housing management, rental income recovery or similar services (including legal experience).
- Experience of managing casework.
- The ability to create good relationships with customers and colleagues.
- Well versed in housing and welfare benefit issues.
- Ability to work to performance targets and monitor own performance.

**Organisational cultural principles**:

- Residents come first in everything we do
- We put people at the heart of decisions, which are made with humanity
- We are constantly learning and restless about excellence
- We incentivise curiosity, initiative and acting without permission to make things better, as we learn from every experience
- We are one team and trust each other to do the right thing
- We operate as one team, taking responsibility and making decisions as locally as possible
- We strive for honesty, clarity and kindness in all our relationships
- We treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential
- We operate with fewer, better rules
- We make things as simple as possible, expecting everyone to solve problems, exercise good judgement and take responsibility

**Job Types**: Temporary contract, Fixed term contract
Contract length: 18 months

**Salary**: £33,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sabbatical
- Sick pay
- Store discount
- Transport links
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Didcot, OX11 7NN: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (req



  • Didcot, United Kingdom Soha Housing Ltd Full time

    In this role, you will: - Provide front-line rental income services and advice to existing and potential tenants, or their representatives. - Be responsible, as part of a Housing Management team, for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing. - Pro-actively work with agencies and colleagues...

  • Housing Officer

    6 months ago


    Didcot, United Kingdom Completely Care Full time

    We are looking for a Housing Officer to join the Rental Income team based in Didcot, its a 6 month fixed term contract starting ASAP, the salary is £33,000 with many benefits and hybrid working. Call Charlotte at Completely Care to apply. In this role, you will provide front-line rental income services and advice to existing and potential tenants, or their...

  • Income Officer

    6 months ago


    Didcot, United Kingdom Soha Housing Ltd Full time

    At Soha, we are passionate about living our values! We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility...

  • Income Officer

    6 months ago


    Didcot, United Kingdom Venn Group Full time

    **Income Officer Vacancy** **Agency Ref: 75435** An exciting opportunity has arisen within a highly established Housing Association for an **Income** **Officer** role on a temporary basis for **6 months** to join their team in Oxfordshire. **Location**: Hybrid working on site in Oxfordshire **Hours**: 37.5 hours per week **Shifts**: 8:30am - 5pm, Monday...

  • Income Officer

    5 months ago


    Didcot, United Kingdom Venn Group Full time

    **Income Officer Vacancy** **Agency Ref: 77437** An exciting opportunity has arisen within a highly established Housing Association for an **Income** **Officer** on an **18-month fixed term contract** basis to join their team in Oxfordshire. **Location**: Hybrid working on site in Oxfordshire **Hours**: 37.5 hours per week **Shifts**: 8:30am - 5pm,...


  • Didcot, United Kingdom Soha Housing Ltd Full time

    Job Role You will be reporting to the Rent Accounting Manager and working within the Finance & Resources Directorate. Your main responsibilities will be to: - Accurately set, record and post rents and other charges for all Soha properties - Manage the calculation and collection of rents via Direct Debit - Assist with the annual rent setting process in line...

  • Local House Cleaner

    6 months ago


    Didcot, United Kingdom Maid2clean Full time

    Looking to supplement your current income by doing what you love? Maid2Clean is here to provide that. We are recruiting multiple cleaners around the local area. We offer: Local cleaning work. The same clients each week. Residential cleaning jobs only. A stable income. Maid2Clean is a prominent UK house cleaning agency with thousands of happy cleaners...

  • Technical Officer

    6 months ago


    Didcot, United Kingdom Soha Housing Ltd Full time

    **Job Role** This is a full-time role, working as part of a team responsible for the operation of an effective and efficient responsive maintenance and void property service. You will be responsible for the repair and maintenance of Soha’s properties, carrying out inspections in empty and tenanted properties and organising any work required. You will...

  • Estates Officer

    1 month ago


    Didcot, United Kingdom Soha Housing Limited Full time

    Job RoleOur Estates Services team are responsible for providing Estate based services such as grounds maintenance, communal cleaning, window cleaning, tree maintenance, waste removal and community and environmental improvements across Soha’s stock and as Estates Officer you will be supporting the Estate Services Manager to manage these services to ensure...


  • Didcot, United Kingdom Completely Care Full time

    We are looking for an experienced Customer Service Advisor for a role in Didcot working Monday to Friday 8:30-17:00 the salary is £28600 with hybrid working available after the training period, this is a great fast paced role with many benefits call Charlotte at Completely Care for more information. Key Duties 2. To manage and investigate all incoming...


  • Didcot, United Kingdom Completely Care Full time

    We are looking for an experienced Customer Service Advisor for a temp immediate start role in Didcot working Monday to Friday 8:30-17:00 the pay rate is between £14.50-£15.50 per hour depending on experience, there is also the opportunity to go permanent if you like the role. Key Duties 2. To manage and investigate all incoming complaints at first point...


  • Didcot, United Kingdom Compass UK & Ireland Full time

    Assistant Sales Office Manager at Milton Hill HouseAt Milton Hill House, we are a stylish hotel, conference, event and wedding venue committed to delivering exceptional service and unforgettable experiences. Nestled in Abingdon and surrounded by 22 acres of tranquil parkland our hotel boasts stunning views making us a preferred choice for conferences,...


  • Didcot, United Kingdom Soha Housing Ltd Full time

    At Soha, we are passionate about living our values! We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility...


  • Didcot, United Kingdom Soha Housing Ltd Full time

    At Soha, we are passionate about living our values! We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility...

  • Technical Officer

    5 months ago


    Didcot, United Kingdom Soha Housing Ltd Full time

    At Soha, we are passionate about living our values! We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility...


  • Didcot, Oxfordshire, United Kingdom Soha Housing Limited Full time

    Job Role:Soha Housing Limited is seeking a skilled Estates Officer to join our Estates Services team. As an Estates Officer, you will be responsible for providing estate-based services such as grounds maintenance, communal cleaning, window cleaning, tree maintenance, waste removal, and community and environmental improvements across our stock.Key...


  • Didcot, Oxfordshire, United Kingdom ResMed Full time

    Role OverviewThe In-House Technician will be responsible for repairing and testing ResMed products, providing technical support to customers and internal teams, and ensuring compliance with quality and regulatory standards.Key ResponsibilitiesPerform in-house diagnosis, servicing, repair, and testing of customer returned ResMed products/devices using...


  • Didcot, Oxfordshire, United Kingdom LAH Property Marketing Full time

    Job Description:As a key member of our team at LAH Property Marketing, you will play a vital role in creating a positive and welcoming experience for our visitors and clients. As a Corporate Receptionist, you will be the first point of contact, managing reception and ensuring a smooth experience for all who visit our offices.We are seeking a dynamic and...


  • Didcot, United Kingdom Soha Housing Ltd Full time

    At Soha, we are passionate about living our values! We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility...

  • Estate Operative

    5 months ago


    Didcot, United Kingdom Soha Housing Ltd Full time

    Soha’s vision is to be an excellent, independent, community-based housing provider, so when you work for us as an Estates Operative you are filling a vital role. You will be the eyes and ears on our estates; looking after our communal areas ensuring our communities are safe, clean and somewhere our residents feel proud to live. We are looking for a...