Income Officer

7 months ago


Didcot, United Kingdom Venn Group Full time

**Income Officer Vacancy**

**Agency Ref: 75435**

An exciting opportunity has arisen within a highly established Housing Association for an **Income** **Officer** role on a temporary basis for **6 months** to join their team in Oxfordshire.

**Location**: Hybrid working on site in Oxfordshire

**Hours**: 37.5 hours per week

**Shifts**: 8:30am - 5pm, Monday to Friday

**Length**:6 Months Temporary

**Daily duties**:

- Provide front-line rental income services and advice to existing and potential tenants, or their representatives
- To be responsible for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing
- Pro-actively work with agencies and colleagues to ensure tenants’ income is maximised
- Handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries
- Identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Support services or wider agencies to help tenants to sustain their tenancy
- Take the appropriate legal action in relation to cases of arrears. Attending court and evictions as necessary

**Essential Requirements**:

- Recent and relevant experience in housing management, rental income recovery or similar services (including legal experience)
- Good knowledge of housing and welfare benefit issues
- High standard of IT skills including; Word, Excel, Outlook and Teams


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