Income Officer

6 months ago


Didcot, United Kingdom Soha Housing Ltd Full time

At Soha, we are passionate about living our values We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility and making decisions as locally as possible. We strive for honesty, clarity, and kindness in all our relationships and we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential. We operate with fewer, better rules as we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility.

We offer fully agile working which means you can choose to work wherever is best suited to the task, that could mean working at home, in our newly refurbished offices in Didcot or out on site and we will ensure that you are fully equipped to enable real flexibility.

We offer an excellent flexible benefits scheme which gives you the choice to tailor your benefits to suit, with options including private healthcare, regular health checks, additional leave, a personal allowance and generous employer pension contributions to name a few.

With exciting changes in the way we’re working, we are now expanding our team. If you are interested joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities where everyone can find a home, then we’d like to hear from you.

**JOB ROLE**

In this role, you will be responsible, as part of a Housing Management team, for providing a responsive and pro-active service to potential, existing and former tenants, or their representatives.

Provide a font-line rental income services and advice in relation to potential, existing and former tenancies.

Liaising with the Local Authorities and DWP to maximise income received as the result of housing related benefits, and ensure payments are received as expected.

**KEY DUTIES**
- To monitor our housing management systems, and support the Housing Officers in the collection and management of rental income for current tenancies, against set targets and procedures.
- Acting as a triage for tenants in low arrears, to help secure payment of rent and help manage rent accounts effectively.
- Work with the Rental Income Team to deliver initiatives, which promote early intervention, to prevent rent arrears occurring on rent accounts for current tenants, and existing rent arrears rising.
- To manage the rent accounts for all new tenancies, and work with tenants in rent arrears to help them to understand their rent account balance and/or; agree on various methods of payment, affordable repayment arrangements, provide support to access housing related benefits.
- To be responsible for the reconciliation of the rent accounts for all former tenancies. The re-allocation or refund of credit balances, processing of irrecoverable debt, and maximise the collection of former tenancy arrears, against set targets and procedures.
- To complete team tasks in a timely manner and handle incoming enquiries from tenants, keeping them informed at all times of progress in relation to their rent account and query, and ensure accurate records are maintained of any actions, conversations and contacts.
- Monitor the Landlord Portals for the DWP and Local Authorities to check a tenants’ entitlement to housing related benefits, and ensure a tenant’s claim information is correct.
- Help to maintain our housing management systems to ensure, information relating to a tenant’s eligibility to benefits is recorded accurately.
- Be aware of current legislation relating to housing and Welfare Reform, and how access to welfare benefits may affect ability to pay rent.
- On occasion, work collaboratively on projects with the Tenancy Sustainment Group, which help tenants to sustain their tenancy, and delivers against the association’s wider financial inclusion activities, including supporting access to welfare benefits, digital training and routes into employment.
- Strong commitment to operating in line with our organisational cultural principles

**Organisational cultural principles**:

- Residents come first in everything we do We put people at the heart of decisions, which are made with humanity
- We are constantly learning and restless about excellence We incentivise curiosity, initiative and acting without permission to make things better, as we learn from every experience
- We are one team and trust each other to do the right thing We operate as one team, taking responsibility and making decisions as locally as possible
- We strive for honesty, clarity and kindness in all our relationships We treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential
- We operate with fewer, better rules We make things as simple as possible, expecting everyone to solve problems,


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