Customer Service Advisor

5 months ago

Didcot, United Kingdom Soha Housing Ltd Full time

At Soha, we are passionate about living our values We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility and making decisions as locally as possible. We strive for honesty, clarity, and kindness in all our relationships and we treat feedback as a gift, wanting to see staff, residents and communities fulfil their potential. We operate with fewer, better rules as we value simplicity, expecting everyone to solve problems, exercise good judgement and take responsibility.

We offer fully agile working which means you can choose to work wherever is best suited to the task, that could mean working at home, in our newly refurbished offices in Didcot or out on site and we will ensure that you are fully equipped to enable real flexibility.

Our employee benefits are enhanced including family leave such as maternity, paternity and paid carers leave. We also offer an excellent flexible benefits scheme which gives you the choice to tailor your benefits to suit, with options including private healthcare, regular health checks, additional leave, a personal allowance and generous employer pension contributions to name a few.

With exciting changes in the way we’re working, we are now expanding our team. If you are interested joining a friendly, supportive organisation and you share our vision for strong, vibrant and sustainable communities where everyone can find a home, then we’d like to hear from you.

**Job Role**

To be the first point of contact for Soha customers and work as part of a busy team to deliver a high-quality customer service. To maximise satisfaction by establishing the customer needs, being polite and courteous, resolving their queries and keeping them well informed at all times.

**Key Duties**

2. To manage and investigate all incoming complaints at first point of contact.
This will include determining the reason for the complaint, deciding action to be taken and agreeing a resolution.

3. Issue responsive repair orders to contactors and provide telephone advice to tenants as appropriate including scheduling contractor appointments. Liaise with technical officers to seek advice on complex repair queries and with contractors to progress outstanding orders to completion and to the tenant’s satisfaction.

4. To deal with rent queries, take payments, set up payment plans, request direct debits and deal with rent arrears at first point of contact.

5. Accurately record all customer contacts on Soha’s CRM system and allocate workflow tasks accordingly. This includes monitoring personal and team tasks to ensure they are completed on time and to the resident’s satisfaction.

6. To maintain up to date knowledge and a good understanding of Soha’s services, procedures and projects in order to resolve calls at first point of contact.

7. Carry out any other administrative tasks in line with the general responsibility of the post as directed by the line manager.

8. To cover the public office reception as required.

9. To maintain computer-based customer and property records, regularly updating information to ensure data held is accurate and complete

**What you will need**:

- Experience of handling a high volume of calls on a daily basis.
- Excellent telephone manner with well-developed questioning skills and a diplomatic approach.
- The ability and resilience to handle complex and challenging calls effectively using your own initiative.
- Excellent communication and interpersonal skills, including good listening and questioning skills, showing sensitivity, empathy and the ability to record information accurately.
- Experience of and commitment to delivering focused customer services with a ‘can do’ attitude.
- The ability to take ownership of tasks and work accurately and flexibly within a busy team.
- Ability to learn and maintain up to date information about Soha’s business.
- Ability to work well under pressure.
- The ability to meet call handling targets.
- Good IT skills including word, excel, outlook and teams and the ability to quickly learn how to use Soha’s in-house IT systems.

**It would also be nice to have**:

- Experience of working in a call centre and/or a customer service environment.
- Experience of working in the housing sector or a maintenance environment.
- A qualification or professional accreditation in customer service.

**Job Types**: Full-time, Permanent

**Salary**: £28,600.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private medical in

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** - £10.50 per hour_ Didcot Pertemps Didcot are currently recruiting for a Customer Service Advisor to work in Didcot. **The successful Customer Service Advisor will be responsible for**: - Handle internal and external B2B and Interior Design customer enquiries and complaints- To take full ownership of a...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom Selective Recruitment Solutions Limited Full time

    We are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved. Location: Didcot Hours: 35 hours, Monday - Friday Primary duties for Customer Service Advisor: - Preparing and processing orders...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom Selective Recruitment Solutions Limited Full time

    We are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved. Location: Didcot Hours: 35 hours, Monday - Friday Primary duties for Customer Service Advisor: - Preparing and processing orders...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom The Recruitment Group Full time

    We are delighted to be working with a market leading manufacturer based near Didcot, who are looking for a **Customer Service Advisor** to join their friendly team on a **long-term temporary basis** , with the **opportunity to become permanent** for the right person! - This is a full-time vacancy, offering hybrid working **(mixture of office-based work...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom hachette Full time

    What you’ll be doing On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. - Proactively liaising with both customers and publishers to maintain a first class working relationship - Preparing and processing orders/claims received...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom Completely Care Full time

    We are looking for an experienced Customer Service Advisor for a role in Didcot working Monday to Friday 8:30-17:00 the salary is £28600 with hybrid working available after the training period, this is a great fast paced role with many benefits call Charlotte at Completely Care for more information. Key Duties 2. To manage and investigate all incoming...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom Completely Care Full time

    We are looking for an experienced Customer Service Advisor for a temp immediate start role in Didcot working Monday to Friday 8:30-17:00 the pay rate is between £14.50-£15.50 per hour depending on experience, there is also the opportunity to go permanent if you like the role. Key Duties 2. To manage and investigate all incoming complaints at first point...

  • Customer Service Representative

    4 weeks ago

    Didcot, Oxfordshire, United Kingdom Sainsbury's Full time

    Join Our Team as a Travel Money AdvisorWe are seeking a skilled and customer-focused Travel Money Advisor to join our team at Sainsbury's Bank. As a key member of our team, you will be responsible for providing exceptional customer service and handling currency transactions with accuracy and efficiency.Key Responsibilities:Provide personalized service to...

  • Customer Service Representative

    1 month ago

    Didcot, United Kingdom Niche Recruitment Ltd Full time

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through phone, email, and live chat.Key Responsibilities:Answer customer inquiries in a timely and...

  • Customer Service Representative

    1 month ago

    Didcot, United Kingdom Niche Recruitment Ltd Full time

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through phone, email, and live chat.Key Responsibilities:Answer customer inquiries in a timely and...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom OKA Full time

    Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell. We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom OKA Full time

    Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell. We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with...

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom Sainsbury's Full time

    **Location** - Didcot Store, Sainsbury's Supermarkets Ltd Central Drive, Didcot, OX11 7ND **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 231981 We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank....

  • Customer Service Advisor

    5 months ago

    Didcot, United Kingdom Soha Housing Ltd Full time

    At Soha, we are passionate about living our values! We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility...

  • Customer Service Representative

    4 weeks ago

    Didcot, Oxfordshire, United Kingdom Sainsbury's Full time

    Help Our Customers Achieve Their Travel GoalsAs a trusted Travel Money Advisor at Sainsbury's Bank, you'll play a vital role in helping our customers achieve their travel aspirations. Your excellent customer service skills and attention to detail will ensure that our customers receive the best possible experience when exchanging currency or purchasing travel...

  • Customer Service Representative

    4 weeks ago

    Didcot, Oxfordshire, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a skilled Customer Service Advisor to join our team at Sainsbury's Bank. As a Travel Money Advisor, you'll be responsible for providing exceptional customer service in our in-store Travel Money bureaus.Key ResponsibilitiesHandle customer inquiries and provide solutions to their travel money needsProcess transactions and manage...

  • Customer Service Representative

    4 weeks ago

    Didcot, Oxfordshire, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a skilled Customer Service Advisor to join our team at Sainsbury's Bank. As a Travel Money Advisor, you'll be responsible for providing exceptional customer service in our in-store Travel Money bureaus.Key ResponsibilitiesHandle customer inquiries and provide solutions to their travel money needsProcess transactions and manage...

  • Head of Customer Service

    5 months ago

    Didcot, United Kingdom OKA Full time

    Foundedover 20 years ago by three entrepreneurial women with a passion for beautiful,practical and comfortable homes, OKA is more than a furniture and homewareretailer: it is a love affair with living well. Weinspire people to confidently create a home that reflects their personality, aspace where nothing should be too precious or perfect to be enjoyed with...

  • Sales Advisor

    6 months ago

    Didcot, United Kingdom New Look Full time

    Sales Advisor - Permanent- Didcot- 16 hours, 12 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the...

  • Customer Service Representative

    3 weeks ago

    Didcot, Oxfordshire, United Kingdom Sainsbury's Full time

    Help Our Customers Achieve Their Travel GoalsAs a trusted Travel Money Advisor at Sainsbury's, you'll play a vital role in ensuring our customers have a fantastic start to their holidays. You'll be part of a close-knit team, working in one of our in-store Travel Money bureaus, where you'll provide exceptional service and build strong relationships with our...