Customer Service Advisor

6 months ago


Didcot, United Kingdom The Recruitment Group Full time

We are delighted to be working with a market leading manufacturer based near Didcot, who are looking for a
**Customer Service Advisor**

to join their friendly team on a
**long-term temporary basis**

, with the
**opportunity to become permanent**

for the right person
- This is a full-time vacancy, offering hybrid working
**(mixture of office-based work and working from home)**
- Paying around £12.82 per hour, dependant on experience.

Reporting to the Supply Chain Manager, the Customer Service Advisor will:

- Oversee the order entry process when customer purchase orders arrive.
- Provide support to overcome order entry issues and escalate when necessary.
- Be the first point of contact for customer queries and take effective action.
- Monitor customer's payment performance.
- Follow up on unpaid/late payments.
- Highlight areas of potential improvement.

The Customer Service Advisor will:

- Be highly organised and able to prioritise.
- Be confident in providing a high level of customer service.
- Enjoy being part of an inclusive multicultural team.
- Enjoy identifying inefficiencies to improve effectiveness.
- Have SAP experience - not essential.
- Have the ability to converse in French/German - not essential.

If you have experience working within customer service, retail, hospitality, supply chain, reception or administration - we'd love to hear from you

We wish you the best of luck in your job search

If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website.
- Sector**Commercial**
- Start**31/10/23**
- End**28/11/23**
- Contact**Georgia King**
- Job Ref**0000056099



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