Customer Service Advisor
10 hours ago
Who we are and what we do:
We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.
Our exciting growth plans for 2025, which include the onboarding of a number of well-known client publishers, mean that we are now looking to expand our Customer Services team.
Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
Hachette UK Distribution is part of the Hachette UK publishing group.
What you’ll be doing:
On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.
This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:
Proactively liaising with both customers and publishers to maintain a first class working relationship
Preparing and processing orders/claims received from customers and publishers
Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time
As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.
Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.
Who we are looking for:
Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.
Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being 'best in class’ in our industry.
Are you interested? Then read on to find out more
You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.
It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.
What we offer:
Our people are our greatest asset and our benefits reflect this.
Therefore, we offer an extensive list of benefits that include:
33 days annual holiday including Bank Holidays
a reward programme giving discounts, savings and cash back at numerous retailers
generous discounts on books we publish
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Cycle to Work scheme
DSE eye care vouchers
a wide-ranging training library
development programmes including mentoring
many employee networks to join
free onsite parking
free tea and coffee
Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party
Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam
Our commitment:
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
We will notify all candidates of the outcome of their application.
Salary - £23,500 per annum
Closing date - 17th January 2025
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Advisor** - £10.50 per hour_ Didcot Pertemps Didcot are currently recruiting for a Customer Service Advisor to work in Didcot. **The successful Customer Service Advisor will be responsible for**: - Handle internal and external B2B and Interior Design customer enquiries and complaints- To take full ownership of a...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom Selective Recruitment Solutions Limited Full timeWe are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved. Location: Didcot Hours: 35 hours, Monday - Friday Primary duties for Customer Service Advisor: - Preparing and processing orders...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom Selective Recruitment Solutions Limited Full timeWe are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved. Location: Didcot Hours: 35 hours, Monday - Friday Primary duties for Customer Service Advisor: - Preparing and processing orders...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom The Recruitment Group Full timeWe are delighted to be working with a market leading manufacturer based near Didcot, who are looking for a **Customer Service Advisor** to join their friendly team on a **long-term temporary basis** , with the **opportunity to become permanent** for the right person! - This is a full-time vacancy, offering hybrid working **(mixture of office-based work...
-
Customer Services Advisor
2 days ago
Didcot, United Kingdom Hachette UK Full timeWho we are and what we doWe, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one...
-
Customer Service Advisor
10 hours ago
Didcot, United Kingdom Hachette UK Distribution Full timeWho we are and what we do: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and...
-
Customer Service Advisor
5 hours ago
Didcot, Oxfordshire, United Kingdom Hachette UK Distribution Full time €23,500Job Description Who we are and what we do: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each...
-
Customer Service Advisor
3 days ago
Didcot, Oxfordshire, United Kingdom Hachette UK Distribution Full time €23,500Who we are and what we do: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and...
-
Customer Service Advisor
3 days ago
Didcot, Oxfordshire, United Kingdom Hachette UK Distribution Full time €23,500Who we are and what we do: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and...
-
Customer Service Advisor
2 hours ago
Didcot, Oxfordshire, United Kingdom Hachette UK Distribution Full time €23,500Job Description Who we are and what we do: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom Completely Care Full timeWe are looking for an experienced Customer Service Advisor for a role in Didcot working Monday to Friday 8:30-17:00 the salary is £28600 with hybrid working available after the training period, this is a great fast paced role with many benefits call Charlotte at Completely Care for more information. Key Duties 2. To manage and investigate all incoming...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom Completely Care Full timeWe are looking for an experienced Customer Service Advisor for a temp immediate start role in Didcot working Monday to Friday 8:30-17:00 the pay rate is between £14.50-£15.50 per hour depending on experience, there is also the opportunity to go permanent if you like the role. Key Duties 2. To manage and investigate all incoming complaints at first point...
-
Science and Customer Care Advisor
2 days ago
Didcot, Oxfordshire, United Kingdom Network Scientific Recruitment Full timeWe are currently seeking a Science and Customer Care Advisor to join our team at our laboratory in Didcot, Oxfordshire. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, predominantly via phone and email.You will also be required to perform administrative tasks, including invoicing, sample...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom OKA Full timeFounded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell. We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom OKA Full timeFounded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell. We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom Sainsbury's Full time**Location** - Didcot Store, Sainsbury's Supermarkets Ltd Central Drive, Didcot, OX11 7ND **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 231981 We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank....
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom Soha Housing Ltd Full timeAt Soha, we are passionate about living our values! We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility...
-
Customer Service Advisor
6 months ago
Didcot, United Kingdom Soha Housing Ltd Full timeAt Soha, we are passionate about living our values! We put people at the heart of our decisions, which are made with humanity. We are constantly learning and restless about excellence. We incentivise curiosity, and act to make things better, as we learn from every experience. We are one team and trust each other to do the right thing, taking responsibility...
-
Service Support Advisor
4 weeks ago
Didcot, United Kingdom Rullion Limited Full timeService Support Advisor - GroundsTo support Building and Estates Management, Soft Services contracts with a number of business-critical activities to ensure that a number of key activities relating to the management of the site and the services supplied to the site are carried out in a safe, efficient and cost-effective manner.AccountabilitiesContract...
-
Service Support Advisor
3 weeks ago
Didcot, United Kingdom Rullion Limited Full timeService Support Advisor - GroundsTo support Building and Estates Management, Soft Services contracts with a number of business-critical activities to ensure that a number of key activities relating to the management of the site and the services supplied to the site are carried out in a safe, efficient and cost-effective manner.AccountabilitiesContract...