Customer Service Advisor

4 days ago


Didcot, United Kingdom Page Personnel Finance Full time

Exciting role for a Customer Service Advisor on a 12 Fixed Term Contract to assist with a secondment. This is working for a company based on Harwell Campus, Didcot.

**Client Details**

My client based on Harwell Campus, Didcot are looking for a Customer Service Advisor to join the team on a 12 months contract to assist with a secondment. Although this is initially a 12 FTC it is likely that this role will be extended. You will report intothe Manager and be apart of a medium sized team. This role is dealing with B2B customers and dealing with queries over the phone.

This is a full time role based in the office working 8am - 4:30pm.

**Description**

Customer Service Advisor Responsibilities:
Manage all customer communications promptly and fully within set time-frames.

Build and maintain positive relationships with customers.

Actively build and maintain positive relationships with customers and partners.

Listen actively to understand customer needs and requirements, probing and clarifying to understand issues fully and offer suitable solutions and options when dealing with queries.

Deliver an excellent after care service and ensure that customer feedback is shared with the whole team to promote the continuous improvement of high standards of customer service.

Develop and maintain good product knowledge.

**Profile**

The successful Customer Service Advisor experience/ skills:

- Excellent interpersonal skills to form effective working relationships.
- Strong Customer Service skills.
- Strong written and verbal communication skills with high attention to detail.
- Highly competent IT, organisational and planning skills.
- Excellent team player.
- Ability to problem solve and innovate effectively.
- Ability to learn new skills and develop product knowledge.

**Job Offer**

Customer Service Advisor job on offer:

- 12 months fixed term contract
- Exciting company to work for
- Friendly team
- Possibility for position to be extended
- Mon - Fri 8:30am - 4pm
- £22000 - £29000
- Harwell, Didcot
- Parking on site



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