Call Centre Agent

5 months ago


Southampton, United Kingdom Switch Advisor Partners Full time

**About us**

Switch Advisor Partners is a small business in Southampton. We are professional, supportive and engaging.

Our work environment includes:

- Growth opportunities
- Modern office setting
- Wellness programmes
- Regular social events

We are looking for an enthusiastic individual to join our call centre team in Southampton

No experience needed

Full-time basis.

**Duties**:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Making sales or recommendations for products or services that may better suit client needs. **Taking part in training and other learning opportunities to expand knowledge of company and position.**

Qualifications:

- Previous customer service experience in a call center or retail environment is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems, including MS Office Suite and CRM software
- Detail-oriented with a high level of accuracy in data entry
- Ability to work independently as well as part of a team

Hiring urgently.

**Salary**: £23,497.00-£25,901.00 per year

**Benefits**:

- Company events
- Company pension
- Free or subsidised travel

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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