Call Centre Representative
7 months ago
As a Call Center Representative, you will be the first point of contact for our customers, providing outstanding assistance and resolving inquiries promptly. You'll utilize your excellent communication skills to ensure a positive customer experience and contribute to the success of our team.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, including upselling opportunities
- Handle and resolve customer complaints or concerns
- Follow call center scripts and guidelines to ensure consistency and quality of service
- Identify and escalate priority issues to appropriate channels for resolution
- Maintain a high level of phone etiquette and customer service skills at all times
**Skills**:
- Excellent communication skills in English, both verbal and written
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in data entry with attention to detail and accuracy
- Ability to effectively communicate with customers and colleagues
- Experience in upselling or sales is an advantage
**Job Types**: Full-time, Permanent
**Salary**: From £23,302.27 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Southampton (preferred)
Work Location: In person
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