Call Centre Representative

5 months ago


Southampton, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

As a Call Center Representative, you will be the first point of contact for our customers, providing outstanding assistance and resolving inquiries promptly. You'll utilize your excellent communication skills to ensure a positive customer experience and contribute to the success of our team.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, including upselling opportunities
- Handle and resolve customer complaints or concerns
- Follow call center scripts and guidelines to ensure consistency and quality of service
- Identify and escalate priority issues to appropriate channels for resolution
- Maintain a high level of phone etiquette and customer service skills at all times

**Skills**:

- Excellent communication skills in English, both verbal and written
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in data entry with attention to detail and accuracy
- Ability to effectively communicate with customers and colleagues
- Experience in upselling or sales is an advantage

**Job Types**: Full-time, Permanent

**Salary**: From £23,302.27 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person



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