Call Centre Operator

5 months ago


Southampton, United Kingdom Relay Group Limited Full time

Are you passionate about helping others and providing exceptional customer service? Are you a great communicator with a knack for problem-solving? Join our dedicated team as a Customer Service Representative

**Responsibilities**:

- Answer incoming calls from customers and provide assistance or information as needed
- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to understand their needs and provide accurate information
- Enter customer data and update records in the company database
- Follow phone etiquette guidelines to ensure positive customer interactions
- Analyze customer interactions to identify trends or areas for improvement

**Experience**:

- Previous experience in a call center or customer service role is preferred
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Excellent data entry skills with attention to detail

**Job Types**: Full-time, Permanent

**Salary**: From £23,548.70 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person


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