Call Centre Agent

5 months ago


Southampton, United Kingdom Communications and Solutions Partners Group Full time

Are you a persuasive communicator with a knack for sales? We're seeking enthusiastic individuals to join our team as Call Centre Agents and contribute to our sales success through exceptional customer service.

**Duties**:

- Provide accurate information about products or services to customers
- Handle customer complaints or issues and provide appropriate solutions or alternatives
- Upsell products or services to customers when applicable
- Follow call center scripts and guidelines to ensure consistent and high-quality customer service
- Maintain a high level of phone etiquette and professionalism at all times

**Skills**:

- Strong ability to analyze customer needs and provide appropriate solutions
- Strong communication and negotiation skills with a results-oriented approach
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

**Salary**: From £24,699.33 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person


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