Call Centre Representative

7 months ago


Southampton, United Kingdom Emson Creative Consulting Full time

**About us**

Emson Creative Consulting is a small business in Southampton. We are customer-centric, social and supportive.

Our work environment includes:

- Casual work attire
- On-the-job training
- Company perks

**Responsibilities**:

- Answer incoming calls from customers and provide assistance or information as needed
- Handle customer inquiries, complaints, and requests in a professional and courteous manner
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain accurate and detailed records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies when interacting with customers
- Provide product and service information to customers
- Follow up with customers to ensure their needs are met or issues are resolved

No experience needed We provide full training and development.

**Requirements**:

- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to handle high call volumes and work in a fast-paced environment
- Proficient computer skills and ability to navigate multiple systems simultaneously
- Ability to work independently as well as part of a team

**Salary**: £22,457.00-£24,874.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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