Call Centre Operator
2 days ago
Are you looking for a change in career? Do you have a passion for excellent Customer Service? Are you energetic, friendly and welcoming to Customers and colleagues?
We would like to offer you the chance to join a fabulous team in the heart of the Hedge End retail park. Working for a prestigious Motor Group, Snows has been in the automotive industry for 60 years
We are looking for passionate, ethical and energetic people to join our onsite Contact Centre Team. Unlike other companies, you will be able to work in a warm and inviting office environment with a wonderful and supporting team to help guide you to being the best you can be.
We also have other fantastic benefits when you work for us at Snows:
- A Health Plan - to help with your Health and well-being, we want you to be well looked after
- Christmas and New Year shutdown days so that you can spend time with your family and friends
- No Sunday or Bank Holiday working
- Discounts on shopping vouchers and retail outlets - so you can treat yourself without breaking the Bank
- Automotive discounts on MOT, Servicing and Parts - to keep your own car in tip top condition
- And you can earn even more money by recommending your friends to come and work with us too
Your role will be to make and receive phone calls for our existing customers. Providing help and assistance in booking them in for their MOT, Servicing and all other work related to their vehicle.
This is a “warm” call position, where customers are expecting to receive our notifications. There is no cold calling here and we have a lot of customers who need us to contact them to get booked into our very busy workshops. The mix of calls is approximately 60% Outbound and 40% Inbound, but this depends on the time of year.
The ability to be flexible with your working hours is required for this role due to having a 4-week shift rotation. Shifts will range from 8.00am to 8.00pm Monday to Friday. Saturday 9.00am to 1.00pm (Saturday working is only one Saturday in four So you still get most of your weekends for a better work / life balance)
**Job Types**: Full-time, Permanent
**Salary**: From £19,760.00 per year
Additional pay:
- Commission pay
**Benefits**:
- Company events
- Company pension
- Employee discount
- Referral programme
- Sick pay
- Store discounts
- Wellness programmes
Schedule:
- 8 hour shift
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