Volunteer Call Centre Assistant
21 hours ago
Role Summary:
">We are seeking a Volunteer Call Centre Assistant to join our team at our store in West Quay Retail Park. As the first point of contact for customers, you will help them with any phone or face-to-face enquiries, arrange collections of donations via our local van teams, and explain our Gift Aid scheme.
">Key Responsibilities:
">- ">
- Responding to phone calls and online enquiries from customers">
- Providing accurate information about our products and services">
- Offering advice and guidance on how to use our products and services">
- Maintaining accurate records of customer interactions and resolving any issues that may arise">
What We Offer:
">An estimated salary of £8-10 per hour, depending on experience, plus a 25% discount on donated goods and 10% discount on New Goods in our shops, unlimited free and confidential support, access to training and development, reasonable travel expenses reimbursed, refreshments available, volunteer certificates, references, and long service awards provided, and access to discounts with other retailers.
">Requirements:
">To be successful in this role, you should be able to communicate effectively, both verbally and in writing, and have excellent customer service skills. You will also need to be able to spare a few hours a week or occasionally to commit to volunteering with us.
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