Inbound Call Centre Agent

6 months ago


Southampton, United Kingdom Switch Advisor Ltd Full time

**About us**

Switch Advisor Ltd is a small business in Southampton. We are professional, autonomous and supportive.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Regular social events
- On-the-job training

**Job Summary**

**Duties include but are not limited to**:

- Identify the best method/measure of communication
- Build relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/solutions tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Skills**
- Proven customer support experience (preferred)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Salary**: £22,680.00-£23,061.00 per year

**Benefits**:

- Company events
- Free or subsidised travel
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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