Medical Secretary

3 weeks ago


Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

To provide a high quality comprehensive and confidential secretarial and administrative support service to the Consultant and clinical team on a day-to-day basis. You will work independently in an ever changing administrative environment. You will manage numerous workloads with priorities changing daily on a sliding scale. You will be confident in communicating with patients, internal and external stakeholders and across a breadth of seniority levels. This role involves managing a patient caseload for your clinical team along with managing, scheduling and booking an elective theatre list.

Manage the day to day administration providing an enhanced comprehensive secretarial service to the Consultant and registrar team whilst working in an independent manner.

Accurate typing of audio-based dictation as required, e.g., clinical letters, discharge summaries and reports, ward rounds, operation notes, theatre lists and general correspondence ensuring these are typed promptly and information disseminated within the appropriate time frame and in line with required standards.

Working knowledge and experience of secretarial and administrative procedures and systems both routine and non-routine able to answer queries, utilise skills in problem solving, chasing and progressing queries.

Collection and maintenance of sensitive patient data, scanning and photocopying, filing in a timely way ensuring deadlines are met through the ability to prioritise.

Provide the focal point of communication for all medical, profession and allied medical staff, both within this Trust and with external organisations and patients, using judgment to facilitate a successful outcome of all enquiries.

Manage all communication effectively (electronic, paper and telephone) in a confidential manner documenting as appropriate and disseminating information received to their intended recipients in an expeditious manner.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Deal with telephone enquiries from patients, relatives, carers and all staff groups providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.

Deal with concerned relatives/patients with tact, patience and discretion, especially when conveying sensitive information.

Oversee the patient pathway and ensure all necessary appointments, including outpatients, clinics, waiting list etc are arranged on time.

Responsible for managing the elective waiting list and attending meetings regularly to ensure theatre lists are utilised to capacity.

Validating patients ensuring that the RTT/ patient pathway is recorded and updated on all systems adhering to and implementing the Elective Access Policy.

Effective use and knowledge of Trust computerised administration systems (Camis, Nexus, PCS, ICE, Mediviewer, Ultramed, Palantir, Bedboards, ESR) using VDU on a continuous basis.


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