Medical Secretary

7 months ago


Northampton, United Kingdom Northampton General Hospital Full time

Oversee the patient pathway and ensuring that all necessary appointments, including outpatients, surgery, etc, are arranged on time. Ensure that diagnostics and tests are processed as requested and that patients receive timely treatment, thus meeting the Trust and national standards Deal with telephone and face to face enquiries from patients, relatives carers and all staff groups providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery. Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information. On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical teams of any urgent or abnormal test results ensuring that relevant action is taken.

Maintain confidentiality at all times. Receive and take relevant action on telephone calls and other enquiries from key contacts, dealing with internal and external sources to resolve any problems, queries or complaints, making appointments and arranging visits and meetings, where appropriate. Maintain diaries, assist in scheduling consultant workload and communicate with other relevant parties concerning the planning and rescheduling of work, as necessary. Use the relevant Trust databases and patient administration systems and ensure that all data is correct and up-to-date.

Advise junior medical staff of clinical commitments, as necessary. Open post and prioritise for Consultant, dealing with matters not requiring the Consultants attention. Provide a general administrative service including photocopying, filing, and other office routines. Compile and review office protocols, modifying working practices where necessary, ensuring that protocols are up to date and contain all the relevant procedures to support any relief medical secretaries, clerical staff and new staff who may be required to support the office.

All patients notes to be correctly completed with the patient details and accurate copies of investigative reports and correspondence uploaded into paperless medical records, following laid down guidelines. To use the computerised patient management system regarding identification of outpatient, inpatient and waiting list data. Ensure all clinical coding is completed accurately. Communicate with other departments to ensure timely availability of patient x-rays and results of tests and investigations.

Any other duties commensurate with the grade and in line with the requirement of the post.


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