Current jobs related to Contact Centre Agent - Chelmsford - Pinnacle Group
-
Contact Centre Agent
4 months ago
Chelmsford, United Kingdom Respond Services Ltd Full time**Contact Centre Agent - Respond Services** We are seeking an experienced contact centre agent to join our busy contact centre in Chelmsford. We are the largest independent domestic appliance service provider in the UK. We repair all categories of appliances and operate under licence to Electrolux Home Appliances and major domestic insurance companies,...
-
Contact Centre Agent
3 weeks ago
Chelmsford, Essex, England, United Kingdom Pinnacle Group Limited Part timePinnacle Group are looking for a skilled Call Centre Operative to provide exceptional customer service and support. You will be joining our team of Contact Centre Agents based in Chelmsford. Your responsibilities will include handling inbound and outbound calls from housing tenants when they have issues with gas, heating, electricity and other general...
-
Contact Centre Agent
4 months ago
Chelmsford, United Kingdom Steer Automotive Group Full timeChelmsford Ref: VA934 **Benefits** - Competitive salary - 29 days holiday including public holidays plus additional days with service - Pension contributions - £1,000 recommend a technician bonus incentive - Enhanced maternity, paternity & adoption pay - Enhanced sick pay - Talk to us about flexible working - VIP Awards colleague recognition scheme -...
-
Contact Centre Officer
4 months ago
Chelmsford, United Kingdom Essex Police Full timeWhether it’s taking a report of a missing person, responding to a burglary or supporting someone in need; our Contact Centre Officers play a crucial role in helping keep our communities safe, identifying and protecting the most vulnerable. Receiving and critically assessing all types of contact including 999, 101 telephone calls, as well as other types of...
-
Call Centre Agent
4 months ago
Chelmsford, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride ourselves on...
-
Call Centre Agent
4 months ago
Chelmsford, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride ourselves on...
-
Contact Centre Advisor
1 month ago
Chelmsford, United Kingdom Steer Automotive Group Full timeContact Centre Advisor Chelmsford Ref: VA2173 #OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working ...
-
Customer Contact Centre Advisor
3 months ago
Chelmsford, United Kingdom Group 1 Automotive UK Full time**Group 1**_ _**Automotive** Customer Contact Centre Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our contact centre based in Chelmsford is looking to recruit a new Customer Contact...
-
Ooh Contact Centre Advisor
3 months ago
Chelmsford, United Kingdom ECL Full time**About The Role**: **Salary**: £22,070 pro rata per annum **Location**: Chelmsford Contact Centre / Home working **Hours**: 25 per week - Out of Hours, evenings & weekends **Contract**: Permanent **Do you enjoy working in a team to support people in need?** Our Contact Centre is the first point of contact for all services within ECL, dealing with...
-
Contact Centre Officer
4 months ago
Chelmsford, United Kingdom Kent Police and Essex Police Full timeFull Time Opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. The salary for this role is £24,921 to £27,351 per annum exclusive of shift and weekend working allowance, (with 20% £29,905 - £32821), this role will...
-
Contact Centre Specialist
3 weeks ago
Chelmsford, Essex, United Kingdom Essex Police Full timeAbout the RoleJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Officer. As a key member of our public safety team, you will be responsible for providing exceptional customer service and support to the public, responding to a wide range of inquiries and requests for assistance.Key...
-
Contact Centre Specialist
3 weeks ago
Chelmsford, Essex, United Kingdom Essex Police Full timeAbout the RoleJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Officer. As a key member of our public safety team, you will be responsible for providing exceptional customer service and support to the public, responding to a wide range of inquiries and requests for assistance.Key...
-
Contact Centre Advisor
4 months ago
Chelmsford, United Kingdom ECL Full time**Contact Centre Advisor - Out of Hours** **Salary: £20,102 pro rata** **Hours: 25 hours per week - shift patterns to meet business needs, including evenings & weekends. To be discussed at interview** **Based in our Chelmsford Head Office, although currently able to work remotely** As a Contact Centre Advisor for ECL, you will be the first point of...
-
Trainee Estate Agent
3 months ago
Chelmsford, United Kingdom Spicerhaart Full timeOverview Are you ready to begin your career in real estate? Join us as a Trainee Estate Agent, where you'll receive full training to become a qualified estate agent, benefit from uncapped commission, and enjoy the use of your very own company car. This is your chance to enter the property market with all the tools and support needed to achieve...
-
Contact Centre Officer
2 weeks ago
Chelmsford, Essex, United Kingdom Essex Police Full timeAbout the RoleWe are seeking a skilled Contact Centre Officer to join our team at Essex Police. As a Contact Centre Officer, you will be responsible for providing exceptional customer service to the public, responding to calls, and resolving issues in a professional and courteous manner.Key ResponsibilitiesRespond to calls and emails from the public,...
-
Contact Centre Officer
2 weeks ago
Chelmsford, Essex, United Kingdom Essex Police Full timeAbout the RoleWe are seeking a skilled Contact Centre Officer to join our team at Essex Police. As a Contact Centre Officer, you will be responsible for providing exceptional customer service to the public, responding to calls, and resolving issues in a professional and courteous manner.Key ResponsibilitiesRespond to calls and emails from the public,...
-
Estate Agent Trainee
2 weeks ago
Chelmsford, Essex, United Kingdom Spicerhaart Full timeUnlock Your Potential as a Trainee Estate AgentAre you ready to embark on a rewarding career in real estate? At Spicerhaart, we're seeking a motivated and ambitious Trainee Estate Agent to join our team in Chelmsford. As a Trainee Estate Agent, you'll receive comprehensive training to become a qualified estate agent, enjoy uncapped commission, and benefit...
-
Estate Agent Trainee
2 weeks ago
Chelmsford, Essex, United Kingdom Spicerhaart Full timeUnlock Your Potential as a Trainee Estate AgentAre you ready to embark on a rewarding career in real estate? At Spicerhaart, we're seeking a motivated and ambitious Trainee Estate Agent to join our team in Chelmsford. As a Trainee Estate Agent, you'll receive comprehensive training to become a qualified estate agent, enjoy uncapped commission, and benefit...
-
Estate Agent Trainee
6 days ago
Chelmsford, Essex, United Kingdom Spicerhaart Full timeAbout the RoleWe are seeking a highly motivated and ambitious individual to join our team as a Trainee Estate Agent. As a Trainee Estate Agent, you will receive comprehensive training to become a qualified estate agent, with the opportunity to earn uncapped commission and enjoy the use of a company car.Key ResponsibilitiesMarket properties to potential home...
-
Estate Agent Trainee
6 days ago
Chelmsford, Essex, United Kingdom Spicerhaart Full timeAbout the RoleWe are seeking a highly motivated and ambitious individual to join our team as a Trainee Estate Agent. As a Trainee Estate Agent, you will receive comprehensive training to become a qualified estate agent, with the opportunity to earn uncapped commission and enjoy the use of a company car.Key ResponsibilitiesMarket properties to potential home...
Contact Centre Agent
4 months ago
**Contact Centre Agent **(T269-3)****:
**Overview**:
**Ref**:
T269-3
**Salary**:
£10.42 - £10.42/hour
**Location**:
- United Kingdom - England - East of England - Essex - Chelmsford
**Contract Type**:
Permanent
**Posted**:
22 January 2024
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our 24/7 Contact Centre takes hundreds of thousands of calls each year, providing our customers with help when it is needed most. Our agents are trained to deal with a wide range of calls which ensure customer queries are handled with the highest levels of customer service.
**The Role - Customer Service Agent**
As a Customer Service Agent, you'll be taking inbound calls from customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and you’ll be expected to provide a helpful and professional service.
**Expected Hours**
20 hours per week. Part of flexible rotational shift pattern. 1 weekend in 2 and some weekday evenings or weekend only shift patterns available.
Please note these roles are outside of normal office hours, evening and weekends. Starting on a temporary basis with the distinct opportunity for this to become permanent.
**Duties/Key Responsibilites**
- You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
- You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
- You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.
- You will work in a performance management driven culture, with SMART objectives linked to the overall Connect key performance indicators and Pinnacle values.
- You will be an ambassador for excellent customer service standards, taking ownership for resolving each customer enquiry.
- You will ensure a high-quality service Is provided to customers in line with the Pinnacle values, behaviours, and corporate standards.
- You will quickly understand customer requirements and resolve these in an efficient manner, delivering an excellent customer experience.
To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach, resilience, and high attention to detail. Whether you're relatively new to working in a contact centre, or a seasoned pro, we'll help you reach your potential.
**Skills Required**:
In this rewarding role, we’ll support you to use your expertise and commitment to customer service in helping our customers. We’d love to hear from you if you have the following skills:
- Previous customer service experience is essential for this role.
- High level of resilience & motivation to succeed.
- Results driven and love to smash a target
- Strong link to our values of respect, involve, trust, challenge and deliver excellence.
- Good literacy skills and a professional phone manner.
- Confident and outgoing personality.
- Providing exceptional customer service on the telephone.
- Ability to multitask and work under time pressure.
- Taking ownership of, and creatively solving problems.
- Team player who thrives in a fast-paced, high-functioning team and collaborates well with other team members to provide a positive customer experience.
**Contact information**:
TFConnect Mock
