IT Service Desk Team Lead

Service Desk Team Lead London/hybrid £45K + Excellent Benefits - ITIL, Windows, Active Directory, O365_ - this will be a hybrid working role. Key accountabilities: - Ensure that tickets are managed through to resolution or escalation - Ensure compliance with existing Service Desk processes, and to develop/document processes where those are missing or need...

Service Desk Team Lead - ____________________ Location: Central London **Salary**: £58,000 - ____________________ Looking to progress your career? About the company With nearly 5,500 staff, including 2,800 lawyers, this client is one of the largest, fully-integrated law firms in the world and is the leading firm in Asia Pacific. Position Overview This is...

_ITIL, Windows, Active Directory, O365_ Key accountabilities: - Ensure that tickets are managed through to resolution or escalation - Ensure compliance with existing Service Desk processes, and to develop/document processes where those are missing or need updating. - Ensure that VIP and escalated tickets are reviewed daily, that all other work-in-progress...

We are looking for an experienced Service Desk Team Lead to support and manage a team of IT Helpdesk Analysts in directing day to day activities whilst delivering superior customer service aligned to values. You will aim to consistently exceed Incidentand Service Request SLAs, SLOs, KPIs and metrics. Experience in performance management, appraisals and...

**Service Desk Team Leader** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...

One day per week in central London office required **What you'll be doing** The IT Service Desk Team Leader will supervise the day-to-day operations of the Service desk in conjunction with the Service Delivery Manager, ensuring customers receive the highest standard of customer service and that SLA's/ KPI's are met in line withagreed working practices. To...

**Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

Job DescriptionThis role will suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will lead the London based team and collaborate with the service desk leaders in Kuala...

Job OverviewThis is a leadership role that requires a people-orientated professional with experience in managing technical service desk engineers to deliver an outstanding customer experience. The successful candidate will lead the London-based team and collaborate with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service...

Are you looking for an exciting new role? About the Company A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technicalissues in a pressurised environment while...

Service Desk Team Lead - 3 months - Central London - Inside IR35 An experienced Service Desk Team Lead/Service Desk Manager is sought for an initial 3-month contract based at our client's head office in Central London. The client is currently undergoing a period of reorganisation and require an experienced Service Desk Team Lead/Service Desk Manager to...

An established and globally renowned industry leader is seeking a proven IT Service Desk Team Lead to manage the service desk function and co-ordinate major incidents for the organisation. This is a **hybrid role** with a minimum of 3 days per week in their London (Paddington) office. In order to be suitable for this role you must have proven experience in...

Are you looking for an exciting new role? **About the Company**: A prestigious Cyber Solutions company is looking for a Team Leader to join their growing team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive individual who is able to deal with technical issues in a pressurised environment...

Service Desk Team Lead - UK Tech SupportWe are looking for a dynamic Service Desk Team Lead to join our UK Tech Support team, which delivers support to local and global SME businesses. The ideal candidate will be passionate about technology, customer service, and leading high-performance teams.This is a full-time role with a competitive salary of £60,000 -...

Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...

Are you an experienced IT Support Manager / Team Leader looking for an exciting new role in central London? We have an amazing new opportunity with one of our prestige law firms! About the Company A full-service law firm with a diverse client base, the company prides itself on providing market-leading advice across a broad range of sectors and markets....

An exciting opportunity has become available for a Service Desk Team Leader within the IT Ops department, responsible for managing the 24x7 Service Desk function and coordinating major incidents for Addison Lee. Our service desk is the single point of contact for all internal staff when they have an IT problem or a new request. As the Service Desk Team...

10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...

**Service Desk Dispatcher** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

A growing business based in West London is seeking a technically adept and hands-on IT Service Desk Team Lead to oversee the IT Helpdesk, ensuring efficient and effective IT support to all users globally. You'll provide guidance and support to the Helpdesk Team to ensure high levels of performance, whilst developing and implementing policies, procedures,...