Customer Service Supervisor

4 months ago

Elland, United Kingdom Saint Gobain Full time

**The Role**
Are you someone who is passionate about leading and developing team

At Saint Gobain Glass Solutions we are looking for Customer Service Supervisor at our Elland site to work in our Customer Engagement Team helping to deliver strong and consistent service to our customers.

This role will be a part of our customer engagement team and is responsible for ensuring Customers are receiving a consistent delivery of service. In your position of Customer Service Team Leader, you will be managing and coaching a team of 10 team members and will also act as an escalation point for our customers.

The working hours for this position are Monday - Thursday 08:30am-5pm and on a Friday it is 08:30am - 4pm

**What we’re looking for**:
***
- Customer service or customer facing experience is essential
- Looking to step up to a team Supervisor position
- Must have full UK Driving License

**What you will be doing**:

- Acting as the first point of contact for customer complaints and escalation point
- Training and development of 10 team members.
- Ensuring the team is motivated
- Making sure strategic priorities are the focus of the team

**Are Saint-Gobain inclusive employers?**

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**And what about flexibility?**

The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen.

**If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you**

Job Reference: GBR11513

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