Customer Service Advisor
4 months ago
**This is a wonderful opportunity to join; one of the few global family businesses that is internationally renowned with an impeccable reputation, where opportunities are local & worldwide.**
**Purpose**
**What you will be doing**
Generating quotes
Processing sales orders
Responding to customer queries
Working with stakeholders to ensure customer satisfaction
Collaborate with other departments to ensure timely resolution of customer issues
Identify opportunities for process improvements to enhance the customer experience
**What we are looking for**
- Experience working within a customer care/service team
- Ability to learn new products
- Experience of SAP would be nice
- Proficient in microsoft, and CRM software
- Good english and maths
- An outstanding communicator both verbally and written
- Excellent telephone manner
- Accuracy, pace & attention to detail
- Willingness to learn
- Naturally helpful
**What we offer**
£24,000 pa (40 hours per week - Monday - Friday - core hours 8am - 5pm
Flexible/Hybrid working on completion of training
27 days holiday + bank holidays
Free on site parking
Life Insurance
EAP
Annual Bonus
Generous refer a friend scheme
Cycle to work
Company sick pay with service
**Salary**: £24,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Transport links
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Elland
Reference ID: Customer Service
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