Customer Service Advisor
4 weeks ago
About the Role
We are seeking a highly organized and detail-oriented Customer Service Advisor to join our team at Marshalls PLC. As a key member of our Customer Service Team, you will play a vital role in ensuring the smooth delivery of our products to our customers.
Key Responsibilities
- Manage order entry and delivery activity with focused accuracy
- Ensure order detail and delivery timescales are met
- Escalate any on-site issues with customers or hauliers
- Work to reduce order disputes by supporting completion of orders in line with requested and confirmed delivery dates
Requirements
- Experience within a similar Sales Operations / Customer Service role
- Eye for detail or critical thinking
- Excellent communication skills both verbal and written
- Proficient in the use of MS Office
- Ability to multi-task, prioritising workload and focusing on key customer requirements
What We Offer
- Hybrid working with 2 days a week in our Head Office
- Guaranteed Christmas holidays
- Development opportunities
- 34 days per annum or the equivalent in hours (inclusive of bank holidays)
About Marshalls PLC
Marshalls PLC is a leading supplier of hard landscaping, building, and roofing products. We pride ourselves on our commitment to quality, innovation, and customer satisfaction.
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