Senior Technical Advisor

4 days ago


Elland, Calderdale, United Kingdom Marshalls PLC Full time
About the Role

We are seeking a Senior Technical Advisor to play a pivotal role in upholding high standards of customer engagement and service at Marshalls PLC.

Key Responsibilities
  • Expert Guidance: Provide technical support to internal and external stakeholders, ensuring exceptional customer experience.
  • Mentorship: Coach colleagues and share expertise to enhance the team's knowledge and skills.
  • Claims Management: Project manage high-value commercial claims, ensuring efficient and cost-effective actions through to resolutions.
  • Innovation: Actively contribute to new product development by participating in research and development meetings.
  • Regulatory Compliance: Ensure all products have correct supportive and legal documents, minimizing risk to the business.
Requirements
  • Qualifications: National recognized construction related qualification (desirable).
  • Experience: Significant experience in claims handling and/or construction roles, with a proven track record of success.
  • Skills: Exceptional communication skills, solid understanding of complex technical issues, and high-level experience in customer-facing environments.
What We Offer
  • Benefits: Flexible working options, guaranteed Christmas holidays, 34 days per annum, healthcare cash plan, and more.
About Us

Marshalls PLC is a leading manufacturer and supplier of natural stone and hard landscaping products, committed to delivering exceptional customer engagement and service.



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