Senior Technical Consultant Projects

2 weeks ago

Elland, Calderdale, United Kingdom Marshalls Full time

Role Overview

Sr Technical Advisor at Marshalls, based at our Head Office in Elland, with flexible working options. 37.5 hrs per week, Monday – Friday.

Marshalls is the UK's market leader in the manufacturing and supply of natural stone and hard landscaping products, supplying the construction, home improvement and landscape markets.

We are seeking a Senior Technical Advisor to play a pivotal role in mentoring colleagues, resolving high-level claims, and ensuring our products meet the highest standards of quality and compliance.

As a company with an unmatched product range and a respected brand, one of our core priorities is delivering exceptional customer engagement and service.

The successful candidate will be the go-to expert on our products, delivering clear guidance and support to both internal and external customers, and ensuring our business remains protected through thorough documentation and legal compliance.

Key Responsibilities:

  • Project manage high-value commercial claims, ensuring efficient and cost-effective actions through to resolutions.
  • Ensure that all our products have the correct supportive and legal documents, to minimise risk to the business.
  • Maintain accurate records in line with quality assurance systems.
  • Assist in training sessions, presentations, and technical demonstrations.

Essential:

  • A national recognised construction related qualification (highly desirable)
  • Significant experience in claims handling and/or construction roles, with a proven track record of success.
  • Proven experience in managing customer complaints or supplier issues.
  • A flexible, team-oriented approach.

Desirable:

  • Knowledge of standards / testing requirements to which our products need to conform.
  • Experience of quality management systems and process control.
  • Specialist knowledge in a construction, manufacturing role or alternative related field.

    Benefits

    • Based at our Head Office in Elland (With Flexible working options)
    • Guaranteed Christmas holidays
    • 34 days per annum or the equivalent in hours (inclusive of bank holidays)
    • Health care cash plan – support with Dental, Optical, Prescription costs and many more
    • Enhanced Maternity, Paternity, and Adoption pay and leave
    • 5% employer matched pension scheme
    • Cycle to work scheme
    • Employee discount on Marshalls and Marley products
    • Retailer discounts
    • Marshalls Wellbeing Centre – move, money & mind
    • Life assurance

    Equal Opportunities

    Marshalls is an equal opportunities employer and welcomes applications from all qualified candidates.

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