Senior Technical Advisor
3 weeks ago
Job Title: Senior Technical Advisor
Job Reference: [Removed for privacy]
Location: Head Office in Elland (Flexible working options)
Job Type: Full-time
Hours: 37.5 hours per week, Monday – Friday
About the RoleWe are seeking a Senior Technical Advisor to play a key role in upholding our high standards of customer engagement and service. As a company with an unmatched product range and a respected brand, we are committed to delivering exceptional customer support and solutions.
Key Responsibilities- Provide technical and sales support to internal and external stakeholders.
- Mentor and coach colleagues, sharing expertise to enhance the team's knowledge and skills.
- Project manage high-value commercial claims, ensuring efficient and cost-effective actions through to resolutions.
- Actively contribute to new product development by participating in research and development meetings.
- Keep up to date with all relevant Standards and Regulations relating to the specification and use of our products.
- Ensure that all our products have the correct supportive and legal documents, minimizing risk to the business.
- Continually seek to understand our customers' needs, improving the level of our services to exceed their expectations.
- Deliver advice in a polite, positive, and friendly manner to instill customer confidence.
- Support the sales team by assisting in resolving customer disputes.
- Maintain accurate records in line with quality assurance systems.
- Assist in training sessions, presentations, and technical demonstrations.
- Promote best practices and innovation in problem-solving within the team.
- Collaborate across departments to share best practices and develop new opportunities.
- Actively uphold our customer-centric approach by striving to exceed customer satisfaction goals.
- Carry out reasonable requests of Senior Management and Directors.
- A national recognized construction-related qualification (highly desirable).
- Significant experience in claims handling and/or construction roles, with a proven track record of success.
- Exceptional communication skills with the ability to engage with stakeholders at all levels.
- Proven experience in managing customer complaints or supplier issues.
- Solid understanding of complex technical issues within the construction industry.
- High-level experience in customer-facing environments.
- Knowledge and understanding of British Standards (BS7533, BSEN1338-1343) and experience with ISO standards (9001, 14001, 45001).
- Demonstrable experience in managing multiple and varying queries, requests, and actions on a daily and weekly basis to ensure timely responses and resolution of complex issues.
- A flexible, team-oriented approach.
- Based at our Head Office in Elland (Flexible working options).
- Guaranteed Christmas holidays.
- 34 days per annum or the equivalent in hours (inclusive of bank holidays).
- Health care cash plan – support with Dental, Optical, Prescription costs, and many more.
- Enhanced Maternity, Paternity, and Adoption pay and leave.
- 5% employer-matched pension scheme.
- Cycle to work scheme.
- Employee discount on Marshalls and Marley products.
- Retailer discounts.
- Marshalls Wellbeing Centre – move, money & mind.
- Life assurance.
We are committed to ensuring equal opportunities for everyone. We want our team to reflect the diverse nature of society and the communities we serve. We value the contribution you make and want you to grow and develop by being entirely yourself.
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