Customer Care Advisor
7 months ago
**Company**
Major Recruitment are working with a world leading company that operates globally with more than 3,500 employees. If you are looking for growth and development this is the company for you Offering multiple benefits within an empowering culture. You will benefit from the expertise and opportunities of a global group of companies and the reputation of its products.
**Location**: Elland
**Hours**:Monday to Friday 37.5 hours per week either 8.00-4.30 or 8.30-5.00pm to cover phone lines which are 8-5pm
**Duties**:
As a Client Advisor, you will be responsible for providing exceptional customer service and support to clients. Your duties will include:
- Conducting data entry and maintaining accurate client records.
- Utilising upselling techniques to promote additional products or services.
- Communicating effectively with clients to address enquiries and provide solutions.
- Analysing client needs and recommending appropriate services or products.
- Demonstrating phone etiquette while handling client calls.
- working as part of a multi-skilled Customer Care & Internal Sales Team engaging with Customers via inbound phone
- Handling quotations, order processing and general sales.
- Engage with Customers via outbound contact campaigns to generate new sales orders and/or leads.
- Investigating Customer complaints
- Contacting Customers as part of sales campaigns
- Adhering to agreed processes and Quality systems.
**Skills / What we are looking for**:
To excel in this role, the following skills are required:
- Experience of SAP would be desirable.
- Proficiency in data entry to accurately input and update client information.
- Strong ability to upsell products or services to meet client needs.
- Excellent phone etiquette when interacting with clients over the phone.
- Strong analytical skills to assess client requirements and offer suitable solutions.
- Experience of working with a technical product and handling complaints.
**Benefits**
- 27 days holiday plus bank holidays
- salary sacrifice pension.
- Life Insurance
- Employee referral scheme
- Colleague of the Year Scheme, Length of Service Awards
- Cycle to Work Scheme
- Access to discounts/vouchers for high street brands
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Loyalty bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Elland, West Yorkshire (required)
Work Location: In person
Reference ID: CCA/ISA/EAD
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