Customer Fulfilment Advisor

6 months ago

Elland, United Kingdom Marshalls PLC Full time

**Customer Fulfilment Advisor**
**Location**: Elland, Halifax
**Duration**: 6 Months

Marshalls is a market leader in the manufacturing and supply of superior natural stone and innovative concrete hard landscaping products, supplying the construction, home improvement and landscape markets. Our Marshalls mission is ‘Creating Better Spaces’; we’ve held a Superbrand status since 2010, and we’re a successful FTSE 250. Every step we take, every product we make, is geared towards making the world around us a better place to live.

This role sits within the vibrant, busy, **Civils and Drainage** Customer Service Team at** Elland, Halifax**. Marshalls **Civils and Drainage** takes pride in crafting cutting-edge drainage solutions and versatile civil engineering products. A well-known companion in building a resilient, watertight foundation

**So, what is the role?**

In this role you will support both our customers and internal and external sales teams by managing order entry and delivery activity with focused accuracy, ensuring order detail and delivery timescales are met, escalating any on-site issues with customers or hauliers and working to reduce order dispute by supporting completion of orders in line with requested and confirmed delivery dates.
- To leverage communication and influencing skills in relation to order management, to maximise the customer order (and on-time delivery if appropriate) in line with departmental and customer targets
- Input and manage customer orders in line with channel or product requirement
- To work closely with other members of the customer Fulfilment team, as well as the Logistics teams to provide outstanding service to all customers
- Confirm and adjust load building to achieve OTIF or adherence to customer delivery schedules
- Manage Order amendments once firm planned, escalating any additional costs to internal sales
- Providing Delivery notification and confirming any additional plant requirements are onsite and in place to achieve offloading
- Act as escalation and resolution for any delivery or logistics-related site issues
- Communicating with internal sales and customer fulfilment teams to proactively improve our order lifecycle
- Flag any process issues or improvements to your Line Manager to ensure we are continually improving and providing the best customer service
- Carry out any other reasonable function necessary as requested by the line manager or their superiors and provide reasonable cover for others within the team

**What do you need to bring to the table?
- Experience within a similar Sales Operations / Customer Service role
- Eye for detail or critical thinking
- Excellent communication skills both verbal and written, utilising all mediums to communicate effectively
- Proficient in the use of MS Office
- Ability to multi-task, prioritising workload and focusing on key customer requirements
- First-rate interpersonal skills, understanding internal and external customers’ needs to develop working relationships

**Desirable**:
ERP use such as SAP, AX or Salesforce, b2b customer service

**What’s in it for you?
- 26 days holiday + bank holidays
- 40 hours Monday - Friday
- Health care cash plan
- Eye care scheme
- Cycle to work scheme
- Employee discount on products
- Retailer discounts
- Marshalls Wellbeing Centre
- Share purchase scheme
- Life assurance
- Enhanced Maternity, Paternity, and Adoption pay and leave 5% employer-matched pension scheme

**Equal Opportunities**

Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity - it’s the right thing to do We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself

**More about Marshalls**

**Agencies: We're ok thank you :)**

**Closing Date: 9th April

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