Customer Service Representative

4 weeks ago


Elland, Calderdale, United Kingdom JLA Group Full time

About the Role

We are seeking a skilled Customer Service Representative to join our Service and Parts team at Proton (Southern) Ltd. As a key member of our team, you will be responsible for handling customer queries, taking ownership of situations, and providing a resolution to the customer's satisfaction.

Key Responsibilities

  • Handling customer queries in a polite and professional manner
  • Logging jobs and booking engineer visits
  • Updating relevant customer portals
  • Generating and submitting repair quotes when required
  • Supporting the parts department
  • Liaising with internal departments to resolve customer queries
  • Achieving customer and business KPIs

Requirements

  • Ability to provide outstanding levels of customer service
  • Good organisational skills
  • Good knowledge of the English language, both written and verbal

What We Offer

We provide a fast-paced and dynamic work environment where you will have the opportunity to develop your skills and experience. If you are a professional and enthusiastic individual with previous experience in customer service, we encourage you to apply for this exciting opportunity.



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