Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled Customer Service Representative to join our Service and Parts team at Proton (Southern) Ltd. As a key member of our team, you will be responsible for handling customer queries, taking ownership of situations, and providing a resolution to the customer's satisfaction.
Key Responsibilities
- Handling customer queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Updating relevant customer portals
- Generating and submitting repair quotes when required
- Supporting the parts department
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs
Requirements
- Ability to provide outstanding levels of customer service
- Good organisational skills
- Good knowledge of the English language, both written and verbal
What We Offer
We provide a fast-paced and dynamic work environment where you will have the opportunity to develop your skills and experience. If you are a professional and enthusiastic individual with previous experience in customer service, we encourage you to apply for this exciting opportunity.
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