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Customer Support Professional

1 month ago

Elland, Calderdale, United Kingdom JLA Group Full time
Job Overview

We are seeking a skilled Customer Support Professional to join our vibrant and energetic team at JLA Group. This exciting opportunity allows you to handle customer inquiries, provide exceptional support, and contribute to the company's growth.

Responsibilities
  • Respond to customer queries in a polite and professional manner
  • Log jobs and book engineer visits
  • Capture accurate notes on internal systems
  • Liaise with internal departments to resolve customer issues
  • Achieve customer and business Key Performance Indicators (KPIs)
Requirements
  • Ability to deliver outstanding levels of customer service
  • Skilled in creating a network of internal contacts to support issue resolution
  • Good organisational skills
  • Excellent written and verbal communication skills in English
  • Demonstrated ability to provide exceptional customer service
  • Experience working in a busy team environment, driven to achieve personal, team, and business goals
  • Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries
  • Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
Desirable Skills
  • Good level of computer literacy including Microsoft Office
  • Proficiency in using Office and Smartphone Apps
  • Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
  • Previous experience in a customer-facing role
What We Offer
  • On-site state-of-the-art gym
  • On-site cafe serving healthy food throughout the day
  • Great team working and fun environment
  • Fantastic leadership and opportunities for development and growth
Compensation

The salary for this position is £20,806.50 per year. Additionally, we offer a range of benefits, including a company pension scheme, cycle-to-work scheme, gym membership, on-site parking, and referral programme. Schedule: Monday to Friday.