Customer Service Representative

2 weeks ago


Elland, Calderdale, United Kingdom Sureserve Group Full time

About Sureserve Group:

Sureserve Group Limited is a leading provider of smart metering solutions in the UK, working directly with energy suppliers to install domestic smart meters.

Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

About the Role:

As a Smart Metering Planner, you will be responsible for scheduling appointments on behalf of our clients to install/exchange smart meters, maximising Engineer capacity through inbound and outbound calling activity.

Key Responsibilities:

  • Conduct outbound calls to customers to arrange smart meter installations.
  • Perform data entry and retrieve information using a bespoke database.
  • Handle customer inquiries and provide timely service updates.
  • Adhere to compliance standards and company guidelines.
  • Manage customer communication through email, including sending and responding to inquiries.
  • Carry out any other reasonable duties as required by the company.

Working Hours:

9AM - 5PM Monday to Friday or 11AM - 7PM Monday to Friday.

Salary:

£22,523.00 per annum.

Plus, a discretionary bonus of up to £200 per month on successful achievement of monthly KPIs.

Requirements:

  • Previous experience of inputting/updating databases.
  • Highly articulate with a clear telephone manner.
  • Good IT skills with knowledge of Microsoft Word, Excel and Outlook.
  • Good work ethic, highly self-motivated, and positive.
  • Ability to organise and manage own workload.
  • Previous experience working in renewable energy is desirable.
  • Personable with excellent communication skills.
  • Ability to work to deadlines, delivery of targets for self and others.
  • Strong team player.


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