Customer Service Representative
3 days ago
We are a recognised specialist in the supply, service and repair of commercial glasswashers and dishwashers with over 50 years of experience. Our business is located in central Southampton, providing rapid and competitively priced service and maintenance using our network of skilled engineers.
Job DescriptionWe are seeking a customer-focused individual to join our vibrant and energetic Service and Parts team. As a key member of the team, you will handle customer queries, take ownership of situations, and demonstrate empathy to provide resolutions that satisfy our customers.
Your role will involve:
- Handling customer queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Updating relevant customer portals
- Generating and submitting repair quotes when required
- Supporting the parts department
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs
You will be responsible for delivering outstanding levels of customer service, working in a fast-paced environment, and demonstrating a strong ability to work as part of a team.
To succeed in this role, you will need:
- The ability to provide exceptional customer service
- Good organisational skills
- Excellent communication skills, both written and verbal
- Previous experience of working in a customer-facing role
We offer a competitive salary of up to £25k and a busy service and parts department to support your success.
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