Orders Team Leader
4 weeks ago
Role Overview
We are seeking an experienced Orders Team Leader to join our dynamic team at Marshalls. As a key player, you will be responsible for leading a team of Order Advisors, promoting a collaborative spirit, and tackling challenging customer service issues with confidence. Your role will involve managing customer order inquiries, processing orders, coordinating deliveries, and addressing any after-sales issues with a proactive approach.
Key Responsibilities
* Manage customer order inquiries and resolve issues in a timely and professional manner
* Process orders and coordinate deliveries to meet customer expectations
* Lead a team of Order Advisors, promoting a collaborative spirit and providing guidance and support as needed
* Collaborate closely with sales teams to enhance customer loyalty and identify new sales opportunities
Requirements
* Proven experience in a customer-facing role, with a focus on order management and customer service
* Strong leadership and team management skills, with the ability to motivate and develop a team
* Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
* Ability to work collaboratively with cross-functional teams to achieve business objectives
What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
About Marshalls
Marshalls is a leading manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.
Why Join Us?
At Marshalls, we are passionate about delivering exceptional customer experiences and building strong relationships with our customers. We are committed to innovation, sustainability, and excellence in all that we do. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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