Customer Service Representative
3 days ago
Contact Centre Advisor
£23,400 to £23,500 With Excellent Benefits
At Calor Gas, we strive to keep our customers safe, warm, working, and informed.
The Customer Experience team is seeking a skilled and proactive Contact Centre Advisor to provide exceptional customer service via phone and written correspondence.
Key Responsibilities:
- Conduct initial risk assessments and make informed decisions to resolve customer issues promptly.
- Meet quality standards, targets, and service levels while maintaining accurate records in the CRM system.
- Administer customer accounts efficiently and accurately to avoid rework.
- Respond to customer complaints, research solutions, and make informed decisions to resolve issues.
- Collaborate with colleagues, team leaders, and other departments to achieve team performance targets.
Requirements:
- Excellent communication and interpersonal skills.
- A strong sense of ownership and accountability.
- Organizational skills to work in a fast-paced environment.
- Attention to detail and good IT skills.
In return, we offer:
- 25 days annual leave.
- Holiday Purchase Scheme.
- Private medical insurance (single cover).
- Company pension scheme (salary sacrifice).
- Discounts/Cashback/Offers from major retailers.
To be considered for this opportunity, you must be eligible to live and work in the UK.
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