Customer Service Representative

4 days ago


Elland, Calderdale, United Kingdom Calor Gas Limited Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Advisor at Calor Gas Limited. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing them with a seamless and personalized experience.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Account Administration: Manage customer accounts, update records, and ensure accurate and timely information.
  • Complaint Resolution: Address customer complaints, investigate issues, and provide resolutions that meet customer expectations.
  • Team Collaboration: Work closely with colleagues to achieve team goals, share knowledge, and provide support.

Requirements:

  • Customer Service Skills: Proven ability to provide exceptional customer service, with a focus on empathy, patience, and effective communication.
  • Technical Skills: Strong IT skills, with experience using CRM systems and other software applications.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.

What We Offer:

  • Competitive Salary: A competitive salary package, with opportunities for growth and development.
  • Benefits Package: A comprehensive benefits package, including 25 days annual leave, holiday purchase scheme, private medical insurance, and company pension scheme.
  • Training and Development: Ongoing training and development opportunities, to help you achieve your career goals.


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