Customer Service Representative

6 days ago

Elland, Calderdale, United Kingdom JLA Group Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our Customer Help Desk team at JLA Group. As a Customer Service Representative, you will be responsible for handling customer queries, providing technical support, and delivering exceptional customer experiences.

Key Responsibilities

  • Handle customer inquiries in a polite and professional manner
  • Log jobs and book engineer visits
  • Capture accurate notes on our internal systems
  • Liaise with internal departments to resolve customer queries
  • Achieve customer and business KPIs

Requirements

  • Ability to provide outstanding levels of customer service
  • Skilled in creating a network of internal contacts to support the resolution of customer queries
  • Good organisational skills
  • Good knowledge of the English language, both written and verbal
  • Demonstrated ability to provide outstanding customer service
  • Experience of working in a busy team; driven to achieve personal, team, and business goals
  • Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries
  • Demonstrated experience of taking ownership of customer queries
  • Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
  • Strong team player
  • Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Desirable Qualifications

  • Good level of computer literacy including Microsoft
  • Proficiency of using Office and Smartphone Apps
  • Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
  • Previous experience of working in a customer helpdesk capacity

What We Offer

  • On-site state of the art gym
  • On-site cafe serving healthy food throughout the day
  • Great team working and fun environment
  • Fantastic leadership and opportunity to develop and grow

Job Type

Full-time

Salary

From £20,806.50 per year

Benefits

  • Company pension
  • Cycle to work scheme
  • Gym membership
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount

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