Customer Service Representative
3 days ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our Customer Help Desk team at JLA Group.
As a key member of our team, you will be responsible for handling customer queries, providing technical support, and delivering exceptional customer service.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Log and resolve customer issues efficiently
- Collaborate with internal teams to resolve customer queries
- Meet customer satisfaction and business KPIs
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Good knowledge of Microsoft Office and technical skills
- Previous experience in customer service or technical support
What We Offer
- A competitive salary of £20,806.50 per year
- A comprehensive benefits package, including company pension and cycle to work scheme
- Opportunities for career growth and development
- A dynamic and supportive work environment
Working Hours
- Monday to Friday, 9am to 5pm
Location
JLA Group, Ripponden
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