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Customer Service Representative
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Elland, Calderdale, United Kingdom Calor Gas Full timeContact Centre Advisor£23,400 to £23,500 With Excellent BenefitsAt Calor Gas, we strive to keep our customers safe, warm, working, and informed.The Customer Experience team is seeking a skilled and proactive Contact Centre Advisor to provide exceptional customer service via phone and written correspondence.Key Responsibilities:Conduct initial risk...
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Customer Service Representative
2 months ago
Elland, Calderdale, United Kingdom Calor Gas Full timeContact Centre Advisor£23,400 to £23,500 With Excellent BenefitsAt Calor Gas, we strive to keep our customers safe, warm, working, and informed.The Customer Experience team is seeking a skilled and proactive Contact Centre Advisor to provide exceptional customer service via phone and written correspondence.Key Responsibilities:Conduct initial risk...
Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Advisor at Calor Gas Limited. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing them with a seamless and personalized experience.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Account Administration: Manage customer accounts, update records, and ensure accurate and timely information.
- Complaint Resolution: Address customer complaints, investigate issues, and provide resolutions that meet customer expectations.
- Team Collaboration: Work closely with colleagues to achieve team goals, share knowledge, and provide support.
Requirements:
- Customer Service Skills: Proven ability to provide exceptional customer service, with a focus on empathy, patience, and effective communication.
- Technical Skills: Strong IT skills, with experience using CRM systems and other software applications.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.
What We Offer:
- Competitive Salary: A competitive salary package, with opportunities for growth and development.
- Benefits Package: A comprehensive benefits package, including 25 days annual leave, holiday purchase scheme, private medical insurance, and company pension scheme.
- Training and Development: Ongoing training and development opportunities, to help you achieve your career goals.
