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Elland, Calderdale, United Kingdom JLA Group Full time{"Overview": "We are seeking a skilled Customer Help Desk Advisor to join our team at JLA Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities: * Handle customer queries in a polite and professional manner * Log jobs and book...
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Elland, Calderdale, United Kingdom JLA Group Full time{"Overview": "We are seeking a skilled Customer Help Desk Advisor to join our team at JLA Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities: * Handle customer queries in a polite and professional manner * Log jobs and book engineer visits *...
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Customer Service Representative
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Customer Service Representative
2 months ago
Elland, Calderdale, United Kingdom Calor Gas Full timeContact Centre Advisor£23,400 to £23,500 With Excellent BenefitsAt Calor Gas, we strive to keep our customers safe, warm, working, and informed.The Customer Experience team is seeking a skilled and proactive Contact Centre Advisor to provide exceptional customer service via phone and written correspondence.Key Responsibilities:Conduct initial risk...
Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our Customer Help Desk team at JLA Group. As a Customer Service Representative, you will be responsible for handling customer queries, providing technical support, and delivering exceptional customer experiences.
Key Responsibilities
- Handle customer inquiries in a polite and professional manner
- Log jobs and book engineer visits
- Capture accurate notes on our internal systems
- Liaise with internal departments to resolve customer queries
- Achieve customer and business KPIs
Requirements
- Ability to provide outstanding levels of customer service
- Skilled in creating a network of internal contacts to support the resolution of customer queries
- Good organisational skills
- Good knowledge of the English language, both written and verbal
- Demonstrated ability to provide outstanding customer service
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries
- Demonstrated experience of taking ownership of customer queries
- Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
Desirable Qualifications
- Good level of computer literacy including Microsoft
- Proficiency of using Office and Smartphone Apps
- Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
- Previous experience of working in a customer helpdesk capacity
What We Offer
- On-site state of the art gym
- On-site cafe serving healthy food throughout the day
- Great team working and fun environment
- Fantastic leadership and opportunity to develop and grow
Job Type
Full-time
Salary
From £20,806.50 per year
Benefits
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
