Service Administration Controller

3 weeks ago

Elland, United Kingdom Terberg DTS Full time

Will you become part of our global family?

**About Terberg DTS**

Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue.

Terberg DTS provides a comprehensive offering of new and used Terberg tractors, Aviation GSE and Fire and Rescue vehicle and equipment for both sale and hire. Operating from premises at Halifax, Nottingham and Gloucester, with a network of highly skilled field and workshop based engineers and a substantial parts holding, allows Terberg DTS to support customers with nationwide breakdown cover 24 hours a day / 365 days a year. This ensures maximum uptime and an outstanding first time fix rate.

**Job title**: Service Administration Controller (Nights)

**Department**:Service - Direct

**Location**: Elland, UK

**Purpose of the role**

To complete the administration of completed work, assessing jobs in terms of overall job accuracy and allocating job costs to the relevant categories. To raise both pro forma and final invoices. To take inbound calls from customers and deal with vehicle faults and breakdown / repair requests within the UK. Liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times. To provide effective customer service and build relationships with both internal and external customers. To action customer repair and breakdown requests in a timely and cost effective manner.

**Responsibilities**
- Effectively liaise with customers regarding enquiries.
- Work within a service team and to liaise effectively with all other departments.
- Ensure all information is correctly obtained and entered accurately into in-house software systems accurately with sufficient and suitable information.
- Allocate appropriate Field Service Engineer response to meet customer requirements.
- Proactively liaise with customers to updated on the reported job progress.
- Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
- Carry out the assessment of jobs in terms of overall job accuracy.
- Allocation of job costs to the relevant job category.
- Engaging with customers to request purchase order numbers.
- Liaise with Admin Supervisor regarding any issues that may arise.
- Provide further assistance to other team members when requested.
- Work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

**KPI’s to be monitored**
- Up to date and clear administration.
- Up to date review of completed jobs.
- Clear breakdown communication.
- Effective time management and allocation of resources.
- Effectively manage customer enquiries.
- Ensure best practices are used when distributing field service engineer’s jobs.

**Standards of Performance**
- To maintain and develop current processes and procedures in the upkeep of the internal documentation.
- To maintain a high standard of customer service at all times.
- Develop own competence to meet requirements of job.
- Undertake any other duties consistent with the purpose of this job.

**Person Specification**
- Ability to troubleshoot and put forward new ideas to improve processes within the department.
- Ability to prioritise own work and work within the department to assist others.
- Ability to make decisions based on incomplete information which has been filtered through others.
- Excellent communication skills.
- Excellent administration skills.
- Able to work under pressure.
- Demonstrate commitment to personal professional development.
- To demonstrate self-motivation in achieving own and departmental objectives.
- Willingness to learn from mistakes.
- Willingness to learn other skills within the department.
- Ability to demonstrate positive customer service skills.
- Ability to develop interpersonal and communication skills.
- Ability to model the Terberg values and behaviours.
- Ability to adapt to organisational changes.

**Job Types**: Full-time, Permanent

Pay: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 12 hour shift
- Night shift
- No weekends

Application question(s):

- Are you available to work 7pm to 7am?
- Are you able to work Tuesday to Friday?

**Experience**:

- administration: 2 years (required)
- Transport and Logistics: 2 years (preferred)

**Location**:

- Elland, HX5 9DA (preferred)

Work Location: In person

Reference ID: Service Admin Controller (Nights)

  • Transport Customer Service Administrator

    3 weeks ago

    Elland, United Kingdom Calor Gas Ltd Full time

    **Job no**: 507482 **Work type**: Permanent **Location**: Elland **Categories**: Operations, Fulfilment & Logistics **Transport Customer Service Administrator** **Salary c£26-£31k pa, with excellent benefits** Join our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and financial controls,...

  • Service Administrator

    3 weeks ago

    Elland, United Kingdom PPM Recruitment Full time

    **Service Administration** Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include: - Provide support to our clients, engineers, suppliers and sub-contractors - Liaise with customers providing timely...

  • Service Administrator

    4 weeks ago

    Elland, United Kingdom PPM Recruitment Full time

    **Service Administration** Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include: - Provide support to our clients, engineers, suppliers and sub-contractors - Liaise with customers providing timely...

  • Transport Customer Service Administrator

    2 weeks ago

    Elland, Calderdale, United Kingdom Calor Gas Ltd Full time

    Job no: 507482Work type: PermanentLocation: EllandCategories: Operations, Fulfilment & LogisticsTransport Customer Service AdministratorSalary c£26-£31k pa, with excellent benefitsJoin our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and financial controls, and assisting in transport planning...

  • Service Administration

    4 weeks ago

    Elland, United Kingdom PPM Recruitment Full time

    EJ/SA Elland, West Yorkshire Up to £26000 per annum Full-time, Permanent ASAP **Service Administration** Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include: - Provide support to our clients,...

  • Service Administrator

    2 weeks ago

    Elland, Calderdale, United Kingdom PPM Recruitment Full time

    Service AdministrationBased at our Elland head office, this new position will join our operational team due to our continued growth and expansion.Reporting to the Service Admin Manager, the main responsibilities of this role include: Provide support to our clients, engineers, suppliers and subcontractors Liaise with customers providing timely updates of job...

  • Contracts Controller

    2 weeks ago

    Elland, United Kingdom Terberg DTS Full time

    Will you become part of our global family? **About Terberg DTS** Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and...

  • Service Administration

    2 weeks ago

    Elland, Calderdale, United Kingdom PPM Recruitment Full time

    EJ/SAElland, West YorkshireUp to £26000 per annumFull-time, PermanentASAPService AdministrationBased at our Elland head office, this new position will join our operational team due to our continued growth and expansion.Reporting to the Service Admin Manager, the main responsibilities of this role include: Provide support to our clients, engineers, suppliers...

  • Customer Service Administrator

    5 days ago

    Elland, United Kingdom mpeople recruitment limited Full time

    **Customer Service Administrator** **Elland** **£23K** **Monday to Friday 40 hours per week.** Our client has an exciting opportunity to join a growing Customer Administrative team, dealing with all aspects of the client order process any queries and admin support. Based in Elland, their offices are modern and open-plan with free on-site parking. This...

  • Administrator

    2 months ago

    Elland, United Kingdom Hague Personnel Limited Full time

    **Hague Personnel has an exciting job opportunity available for an Administrator to join our prestigious client based in Elland, West Yorkshire.** This is a great opportunity to join well respected business that truly values its employees. **General duties to include but not limited to**: - Data input and maintenance of spreadsheets - Ordering office...

  • Administrator

    4 weeks ago

    Elland, United Kingdom Hague Personnel Limited Full time

    **Hague Personnel has an exciting job opportunity available for an Administrator to join our prestigious client based in Elland, West Yorkshire.** This is a great opportunity to join well respected business that truly values its employees. **General duties to include but not limited to**: - Data input and maintenance of spreadsheets - Ordering office...

  • Regional Service Co-ordinator

    4 weeks ago

    Elland, United Kingdom Terberg DTS Full time

    **About Terberg DTS** Will you become part of our global family? Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and...

  • Volunteer Services Administration Officer

    6 days ago

    Elland, United Kingdom Overgate Hospice Full time

    **Volunteer Services Administration Officer** **Retail Volunteers** **Salary Scale**:£20,929 pro-rata (9 MONTHS FIXED TERM) **Grade**: HS6 **Hours**:22.5 hours - salary £11,957.40 **Accountable to**: Head of Volunteer Services **Responsible to**: Chief Executive - Overgate Hospice is an independent charity with a mission to ensure that patients and...

  • Senior Eco Administrator

    6 days ago

    Elland, United Kingdom Madison May Consulting Full time

    **Full Job Description** We are seeking a highly organised and experienced Senior ECO Administrator/Manager to join our market leading, award-winning company specialising in domestic energy efficiency improvements. Our services include designing energy efficiency schemes, conducting retrofit assessments, air tightness testing and other surveys. You will...

  • Operations Administrator

    2 weeks ago

    Elland, United Kingdom A-Field Transport Ltd Full time

    Operations Administrator **Duties**: - Check stock levels - Manage and maintain office supplies and equipment inventory - Maintain accurate records and files - Assist in the implementation of policies and procedures to improve operational efficiency - Collaborate with other departments to ensure smooth operations and effective...

  • Regional Service Co-ordinator

    1 week ago

    Elland, Calderdale, United Kingdom Terberg DTS Full time

    About Terberg DTSWill you become part of our global family?Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue.Terberg...

  • Energy Services Administrator

    3 weeks ago

    Elland, United Kingdom World Fuel Services Full time

    At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Energy Services Administrator

    2 months ago

    Elland, United Kingdom World Fuel Services Full time

    At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Energy Services Administrator

    11 hours ago

    Elland, United Kingdom World Fuel Services Full time

    At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Medical Devices Administrator

    6 days ago

    Elland, United Kingdom Spire Healthcare Ltd Full time

    Spire Elland Hospital, together with our satellite service at Spire Dewsbury Clinic, is a long-established private hospital offering fast access to expert healthcare. With a full multidisciplinary medical and surgical team, we're specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we're committed to looking after you...