Regional Service Co-ordinator

6 months ago

Elland, United Kingdom Terberg DTS Full time

**About Terberg DTS**

Will you become part of our global family?

Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue.

Terberg DTS provides a comprehensive offering of new and used Terberg tractors, Aviation GSE and Fire and Rescue vehicle and equipment for both sale and hire. Operating from premises at Halifax, Nottingham and Gloucester, with a network of highly skilled field and workshop based engineers and a substantial parts holding, allows Terberg DTS to support customers with nationwide breakdown cover 24 hours a day / 365 days a year. This ensures maximum uptime and an outstanding first time fix rate.

**Job title**: Regional Service Co-ordinator

**Department**:Service - Control

**Reports to**: Regional Service Controller

**Location**: Elland, UK

**Purpose of the role**

The purpose of the role is to support the Regional Service Controllers in ensuring all maintenance and repair activities are managed proactively. This includes supporting with the inbound calls from our customers within the service team, so this could be a customer reporting a vehicle fault to a vehicle being off the road, or that they are seeking an update on an engineer visit etc. Supporting with outbound calls to customers, to mobile service engineers, ensuring systems are up accurately and up to date, supporting with parts ordering and distribution of parts, and general administration support.

**Responsibilities**
- To provide effective customer service and build relationships with both internal and external customers.
- To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
- To monitor and organise all service inspection contracts.
- To work within a service team and to liaise effectively with all other departments.
- To prioritise work effectively ensuring all documentation is accurate.
- To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information.
- To take customer calls and log repair notifications.
- To allocate appropriate Field Service Engineer response to meet customer requirements.
- Maintaining established and new contract plans. Ensuring that all scheduled maintenance contracts are managed in a timely and cost efficient manner.
- Liaise with Regional Controller regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day to day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- Work with the Regional Controller in order to ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
- To ensure that all field service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To effectively liaise with customers regarding enquiries.
- To provide further assistance to other team members when requested.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To effectively liaise with customers regarding enquiries.
- To provide further assistance to other team members when requested.

**Key Result Areas**
- Call handling efficiencies.
- Up to date and clear administration.
- To assist with and keep WIP at a manageable level.
- To assist with administration of aged jobs and invoice queries.
- Effective time management and allocation of resources.
- Support the Regional Controller with the effective and efficient planning of Field Service Engineers (including 3rd party Engineers) working hours.
- Effectively manage customer enquiries.
- Monitoring engineers documentation.
- Ensure best practices are used when distributing field service engineer’s jobs.

**Standards of Performance**
- To maintain and develop current processes and procedures in the upkeep of the internal documentation.
- To maintain a high standard of customer service at all times.
- To actively support the Regional Controller and play a part in the planning and coordinating of all service work that is due to be carried out.
- Develop own competence to meet requirements of job.
- Undertake any other duties consistent with the purpose of this job.

**Person Specification**
- Excellent communication skills.
- Ability to demonstrate positive customer service skills.
- Ability to develop interperso

  • Planning & Delivery Co-ordinator

    6 months ago

    Elland, United Kingdom J Geraghty Ltd Full time

    J Geraghty Utility Services are looking to recruit a Planning and Delivery Co-ordinator to join a leading Multi Utility Installer based in Halifax. Reporting to the Operations Director you will be responsible for the management and deliver of projects from initial concept to design and completion in accordance with the agreed works programme and deliverable...

  • Recruitment Co-ordinator/administrator

    6 months ago

    Elland, United Kingdom Terberg DTS Full time

    **About Terberg DTS** Will you become part of our global family? Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and...

  • Customer Service Co-ordinator

    2 months ago

    Elland, United Kingdom CV-Library Full time

    As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries and estimates to managing order entry, resolving invoice queries, and addressing complaints. Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and...

  • Administrator for Sales and Delivery Operations

    3 weeks ago

    Elland, Calderdale, United Kingdom Kemp Recruitment Full time

    Sales and Delivery SpecialistKemp Recruitment is seeking a highly skilled and organized Sales and Delivery Specialist to support the Sales and Delivery Teams.Administer logistics and delivery operations, ensuring timely and efficient delivery of special vehicles.Provide exceptional customer service to internal and external stakeholders, responding to...

  • Service Fitter

    3 months ago

    Elland, United Kingdom CV-Library Full time

    Our client has over 70 years of experience in the manufacture of mechanical and electromechanical transmission products, and thety are ciurrently looking for a new production assistant to help on their shop flloor. Their product range consists of: - Gearboxes - Couplings - Worm Gears - ScrewJacks - Industrial Gears - Complete Transmission...

  • Service Fitter

    2 weeks ago

    Elland, United Kingdom Wright Engineering Full time

    Our client has over 70 years of experience in the manufacture of mechanical and electromechanical transmission products, and thety are ciurrently looking for a new production assistant to help on their shop flloor. Their product range consists of: - Gearboxes - Couplings - Worm Gears - ScrewJacks - Industrial Gears - Complete Transmission...

  • Co-ordinator - Theatre Stores

    6 months ago

    Elland, United Kingdom Spire Healthcare Full time

    **Stores Coordinator | Spire Elland | Full Time | Permanent | £11.45 per hour | Plus great benefits Spire Elland Hospital is currently looking to recruit a Stores coordinator to work in the Theatre department on a Full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact. Spire Elland Hospital, together...

  • Sales & Delivery Administrator

    2 months ago

    Elland, United Kingdom Kemp Recruitment Full time

    Job Title:                Sales & Delivery AdministratorHours:                    Monday to Friday 8.30am-5.00pm Salary:                    £25,000Benefits:               Pension: 6% employer, 5% employee, 33 days holiday (including statutory), death in service 3x annual salary, company sick pay...

  • Contracts Controller

    6 months ago

    Elland, United Kingdom Terberg DTS Full time

    Will you become part of our global family? **About Terberg DTS** Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and...

  • Patient Services Assistant

    6 months ago

    Elland, United Kingdom Spire Healthcare Full time

    Patient Services Assistant | Spire Elland | Part-Time | Permanent | 19.5 hours per week | Competitive Salary and Great benefits  Spire Elland Hospital is currently looking to recruit for a Patient Services Assistant to work in the there busy catering department. This is a fantastic opportunity to join a dynamic team and have a great impact. Spire...

  • Patient Services Assistant

    6 months ago

    Elland, United Kingdom Spire Healthcare Full time

    **Patient Services Assistant | Spire Elland | Part-Time | Permanent | 19.5 hours per week | Competitive Salary and Great benefits** Spire Elland Hospital is currently looking to recruit for a Patient Services Assistant to work in the there busy catering department. This is a fantastic opportunity to join a dynamic team and have a great impact. Spire Elland...

  • Silver Service/refresh Senior Team Leader

    6 months ago

    Elland, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

    The post holder will provide support to Silver Service and Refresh technicians and actively participate in the support of all I.T systems and hardware within the contractual Service Level agreements. To ensure I.T expertise and support is provided within the GP localities following standardised processes, ensuring reliability of hardware and efficiencies...

  • Sales & Delivery Administrator

    4 days ago

    Elland Lower Edge, United Kingdom Kemp Recruitment Ltd Full time

    Job Title:                Sales & Delivery Administrator Hours:                    Monday to Friday 8.30am-5.00pm  Salary:                    £25,000 Benefits:               Pension: 6% employer, 5% employee, 33 days holiday (including statutory), death in service 3x annual salary, company sick pay...

  • Sales & Delivery Administrator

    5 days ago

    Elland Lower Edge, United Kingdom CV-Library Full time

    Job Title:                Sales & Delivery Administrator Hours:                    Monday to Friday 8.30am-5.00pm  Salary:...

  • Mobile Service Technician

    3 weeks ago

    Elland, Calderdale, United Kingdom Equals One Ltd Full time

    Job DescriptionAs a Mobile Service Engineer with Equals One Ltd, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our mobility solutions. This exciting opportunity requires someone who is passionate about providing top-notch support and has excellent technical skills.About the Role:We are seeking an...

  • HR Assistant

    6 months ago

    Elland, United Kingdom Solina Group Full time

    At Solina, our community of over 3,400 people share a **passion for food** and live our entrepreneurial culture. We design **customised savoury solutions** for our clients operating in the food industry, food service, butchery and nutrition markets. **With sustainability at the heart** of our business model, we aim to produce food that is good in every...

  • Donation Centre Driver/assistant

    6 months ago

    Elland, United Kingdom Overgate Hospice Full time

    **Donation Centre Driver/Assistant** **Salary **£22,308 **Grade ** OHS8 **Hours **37.5 per week - including regular weekends **Responsible to **Donation Centre Manager **Accountable to **Deputy Head of Retail - Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality...

  • Nursing Assistant

    3 weeks ago

    Elland, United Kingdom Overgate Hospice Full time

    Job summary Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life...

  • Head of Finance

    6 months ago

    Elland, United Kingdom Habasit AG Full time

    **Job Title**:Head of Finance - ** Country**:UK - **Location**:Elland - **Department**:Finance Accounting - **Job type**:100% - ** Employment type**:Permanent **Das ist Ihre Rolle bei uns** - The mission of the Head of Finance is to be the Business Partner & advisor to the Managing Director / Head of Market Area, working closely with the Finance Manager and...

  • Security Solutions Specialist

    2 weeks ago

    Elland, Calderdale, United Kingdom JLA Group Full time

    **Job Summary**We are looking for a skilled Security Solutions Specialist - Fire and Electrical to join our team in the South East region. As a Security Solutions Specialist, you will be responsible for designing, installing, and servicing fire and electrical systems to meet customer requirements.The ideal candidate will have a strong background in...