Donation Centre Driver/assistant

5 months ago

Elland, United Kingdom Overgate Hospice Full time

**Donation Centre Driver/Assistant**

**Salary **£22,308

**Grade ** OHS8

**Hours **37.5 per week - including regular weekends

**Responsible to **Donation Centre Manager

**Accountable to **Deputy Head of Retail
- Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness._

**Job Summary**

The Donation Centre Driver/Assistant plays a vital role in the success of the Hospice Retail Income Generation supporting the Donation Centre Manager and team in the successful running of our Retail Donation Centre, the post holder must be hardworking, self-motivated and enjoy working as part of a team.

This role will work alongside the Donation Centre team in managing the collection and distribution of donated stock both at the warehouse and across the retail shops. Sorting and processing of stock whilst ensuring the Gift Aid scheme is operated correctly within the Donation Centre and actively source donations from across the local community.

**Minimum Qualifications / Experience Required**

Study to GCSE C Level or equivalent

At least 12 months experience of working in a charity shop or warehouse

Full driving licence for a minimum of 2 years

**Key Working Relationships**

Donation Centre Manager

Donation Centre Drivers and Volunteers

Deputy Head of Retail

Head of Retail and Trading

Director of Income Generation

Area Managers

Retail Team

Local Community

Volunteer Services Co-ordinator and Volunteers

Fundraising Team

**Duties and Responsibilities**

To support and organise the day-to-day deliveries, collections and distribution of stock received through the warehouse and all retail shops. This includes collections from supporters, uplifts of excess shops from all Overgate shops and the transfer of stock.

To ensure all eligible Gift Aid donations are processed correctly in line with Gift Aid procedures, HMRC guidelines and Overgate Hospice Policies. Actively promote gift aid to all donors to the Donation Centre.

To run the Donation Centre on the Managers days off and ensure all procedures and guidelines are followed.

To ensure the disposal of unwanted stock by the most efficient processes, to implement new processes as and when required, responding to changes in legislation and in accordance with council procedures. Ensure all unsaleable items are recycled correctly, monitor income, and achieve recycling targets, develop contacts and partnerships to enable and drive new initiatives to improve recycling, increase income and be informed of any legislative changes, both nationally and within local councils.

Support and monitor the volunteer sorting teams to ensure all items are processed according to Overgate policies and procedures.

Ensure that the Overgate Specialist shops receive the relevant items they need to maintain stock levels.

Work with the Ecommerce team to identify items for eBay and any other online sales platforms.

Support the team of Donation Centre volunteers ensuring they feel appreciated, motivated, and supported.

Working with the Donation Centre Manager to achieve annual budgeted income targets, objectives and agreed KPI’s.

**General Duties & Responsibilities**

Ensure all activities undertaken comply with current legislation and regulation standards.

Represent Overgate Hospice at public events and external forums/organisations in appositive and professional manner.

Build long term sustainable relationships within the Calderdale Community at all levels and represent the organisation at key retail events and activities where applicable.

Address any premises problems in a timely manner or other problems identified by the Donation Centre staff and volunteers.

Ensure the Donation Centre is maintained to a high standard and the Hospice values are represented across the team.

Promote volunteering opportunities where and when appropriate.

**Overgate General Duties & Responsibilities**

Overgate Hospice is a no smoking organisation.

The employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974).

The employee must complete mandatory training.

The employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies.

The employee must be actively involved in Hospice Governance and support the audit cycle.

Employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice locally and nationally.

Employees must adhere to the Hospice’s Standards of Behaviour Framework in all asp

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