Customer Service Co-ordinator

2 months ago

Elland, United Kingdom CV-Library Full time

As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries and estimates to managing order entry, resolving invoice queries, and addressing complaints.

Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK

What we're looking for:

Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:

Strong communication skills to harvest business relationships
High levels of initiative to think of creative solutions
Digital navigation to switch between systems
High attention to detail to get it right first time
Able to prioritise tasks and get to the most important bits first
A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.

What you will be doing:

This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.

Generate sales opportunities from existing customers, with a focus on value-added products.
Maintain relationships with customers and promote the use of the ecommerce platform to improve order efficiency.
Act as the customer advocate within the business, representing their needs and concerns.
Communicate proactively with customers to resolve issues, ensuring satisfaction
Manage order processing, price inquiries, complaints, and any service issues to ensure smooth resolution.
Conduct data entry for orders, remake credit notes, and cash sales according to company policy.
Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.
Understand branch and regional capabilities to set accurate expectations with customers.
Prepare and follow up on customer quotes promptly, adapting based on customer conversion drivers.
Use digital tools and internal systems (e.g., CRM, SharePoint) for managing customer and sales data, and assist with related administrative tasks.

Are Glass Solutions and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.

Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you

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