Help Desk Support

6 months ago

StocktononTees, United Kingdom Vianet PLC Full time

**Based at**:Head Office, Stockton-On-Tees

**Hours**: 37 hours per week

**Reporting to**: Helpdesk Manager

**Salary Range**: £21,836 increasing to £22,660 per annum after successful probation.

Vianet has an exciting new opportunity to join our growing helpdesk team as we expand into new verticals. The purpose of this role is to achieve a full and comprehensive understanding of our customers needs and to be able to assist in delivering a solution to fulfill these. To ensure our customers continue to be actively engaged with Vianet and enable them to fully realise the value of our solutions, thereby allowing Vianet to both retain and grow our customer base.

**Key responsibilities will include**:

- To proactively engage with customers and ensure solutions provided are fit for purpose
- Ensuring current customer base is maintained
- Integration with other Vianet teams to ensure the necessary software/hardware requirements are meet
- Ensure customers can utilise website to full potential
- Executes additional tasks in order to meet departmental project/contractual related projects
- To provide customer satisfaction at all levels
- Support alignment between business goals and objectives and customer needs by focusing on customer requirements and ensuring that Vianet adds value at every interaction
- Build and maintain a strong relationship with Customers in your portfolio at the relevant level

**There are some essential skills and experience you will need to have**:

- Proactive and takes initiative
- Communicates effectively and is able to build relationships with people at all levels.
- Computer literate, specifically MS office
- High attention to detail
- First rate customer service skills.
- Ability to use investigative questioning to diagnose and troubleshoot issue’s.

Pay: £23,973.00-£24,819.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stockton-On-Tees: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live within a 15 mile radius of stockton-on-tees?

**Experience**:

- Customer service: 1 year (required)
- Technical support: 1 year (required)

Work Location: In person

  • Help Desk Support Specialist

    7 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Full time

    Company Overview:In Technology Group Ltd is a rapidly expanding Managed Service Provider with an exciting opportunity for a skilled Help Desk Support Specialist to join their Service Desk team.About the Role:We are seeking a highly motivated and experienced Help Desk Support Specialist to provide outstanding frontline technical support to our clients. As a...

  • Help Desk Assistant

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full time

    Package DescriptionThis is an exciting opportunity to join Sodexo as a Help Desk Assistant. The role involves providing general administrative support to the team and preparing reports.You will be part of a company that values its employees and provides a range of benefits and resources to help you grow professionally.

  • IT Help Desk/Service Desk Engineer

    3 weeks ago

    Stoke-on-Trent, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...

  • IT Help Desk/Service Desk Engineer

    3 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500

    SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...

  • IT Help Desk/Service Desk Engineer

    3 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500

    SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...

  • Help Desk Professional

    1 day ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly skilled Help Desk Professional to join our team at bet365. As a key member of our service desk, you will play a critical role in providing technical support and resolving incidents in a timely manner.The successful candidate will possess excellent technical and customer service skills, with the ability to communicate...

  • Help Desk Analyst

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Crimson Limited Full time

    Job DescriptionCrimson Limited is seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing first-line technical support to our clients, resolving hardware and software issues, and escalating complex problems to senior engineers.Key Responsibilities:Provide timely and effective technical...

  • Help Desk Administrator

    5 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Adore Recruitment Full time

    Role DescriptionWe are seeking an experienced Help Desk Administrator to join our dynamic team at Adore Recruitment.Job DutiesSupport the sub-contractor network by answering customer inquiries and resolving issues promptly.Log all calls onto our database system to ensure accurate record-keeping and analysis.Maintain positive relationships with customers and...

  • Service Desk Specialist

    6 months ago

    Stockton-on-Tees, United Kingdom Mammoet Full time

    SUMMARY OF THE ROLE: - **Service Desk Specialist**: - ** Competitive salary, depending on experience along with fantastic company benefits**: - ** Working at the Mammoet office in Thornaby, Teesside with regular UK travel required** Our ICT teams play a critical role in the smooth running of our business. With complex, challenging projects being tackled...

  • IT Help Desk/Service Desk Engineer

    3 weeks ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

  • It Help Desk/Service Desk Engineer

    22 hours ago

    Stoke-on-Trent, United Kingdom Bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites.We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles.You will be knowledgeable and have a genuine interest in all things PC and software related.If...

  • Help Desk Coordinator/administrator

    6 months ago

    Stoke-on-Trent, United Kingdom Bridge of Hope Full time

    ** Title: 4 X Administrator** **Location: Stoke on Trent_ST4** **Start Date: ASAP** **Pay Rate: £10.42ph PAYE** **Duration: 6 Months Minimum** **No. of of Open Positions for this role: 4** We now have exciting opportunity for Help Desk Coordinator/Administrator to join one of our major client's team based in the Stoke on Trent area. - Relevant...

  • Help Desk Support Specialist

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability® Full time £26,500

    About the Role:Searchability® is seeking an experienced Service Desk Engineer to join their global team.This is an exciting opportunity for a skilled professional to work in a dynamic environment.Key Responsibilities:Promptly handle phone calls and emails to provide exceptional customer service.Deal with incidents and requests, ensuring all tickets are...

  • IT Help Desk/Service Desk Engineer

    1 month ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

  • IT Help Desk/Service Desk Engineer

    1 month ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

  • Help Desk Engineer

    1 day ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job Description:We are seeking a highly skilled Service Desk Engineer to join our team at bet365. In this role, you will be responsible for providing top-notch customer support to our clients, resolving their queries and issues promptly, and maintaining a high level of customer satisfaction.Responsibilities:Respond to customer inquiries and resolve their...

  • Home Help

    7 months ago

    Clacton-on-Sea, United Kingdom Essex Home Help Service Full time

    Essex Home Help Service is a registered Charity and we are currently looking for Home Helps in **Clacton, Frinton, Walton and all surrounding areas.** **Driving Essential.** **No Personal Care provided** **Enhanced DBS required. (if applicant does not have one this can be applied for if successful** **Experience Desired Not Essential** Essex Home Help...

  • Home Help

    6 months ago

    Clacton-on-Sea, United Kingdom Essex Home Help Service Full time

    Essex Home Help Service is a registered Charity and we are currently looking for Home Helps in **Clacton, Frinton, Walton and all surrounding areas.** **Driving Essential.** **No Personal Care provided** **Enhanced DBS required. (if applicant does not have one this can be applied for if successful** **Experience Desired Not Essential** Essex Home Help...

  • Support Worker

    6 months ago

    Stockton-On-Tees, United Kingdom Positive Individual Proactive Support (PIPS) Full time

    **Vacancy Reference Number**: SW00186 **Post**: Support Worker **Location**: Stockton **Hours**:37.5 hrs, Part Time Minimum 24hrs **Salary**: £13.00 **(Rising to £14 from 1st April)** For operational reasons, the company does not accept applicants with a Tier 4 Visa that have a restriction on the number of hours they can work. PIPS is a local company...

  • Support Worker

    6 months ago

    Stockton-On-Tees, United Kingdom Positive Individual Proactive Support (PIPS) Full time

    **Vacancy Reference Number**: SW00156 **Post**: Support Worker **Location**: Stockton **Hours**:37.5 hrs, Part Time Minimum 24hrs **Salary**: £13.00 **Essential Requirement**: All applicants must have a permanent right to work in the UK. For operational reasons, the company does not accept applicants with a temporary right to work PIPS is a local company...