IT Help Desk/Service Desk Engineer

1 month ago


StokeonTrent, United Kingdom Searchability® Full time
SERVICE DESK ENGINEER
Stoke Office
Full time Onsite Requirement – Shift Patterns
Looking for an experienced Service Desk Engineer to join a global organisation.

Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. Due to extensive growth, they are looking to expand their team, and are looking for an experienced and enthusiastic Service Desk Engineer.

Excellent company bonus structure based on personal performance.
~ Company pension scheme
~25 days holiday + bank holidays + birthday off
~ Life assurance
~ Development and training opportunities for career progression
~ Eye care + free gym membership
~ Company events and lunches

As a Service Desk Engineer, you will be:

Promptly dealing with phone calls and emails
Providing remote support and fixes

They are looking for Service Desk Engineers who have:

Excellent customer service skill sets
Experience in a service management function

Service Desk, 1st Line, SLA, Ticketing, Active Directory, Service Management

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