Help Desk Specialist

5 days ago


StocktononTees, Stockton-on-Tees, United Kingdom Just IT Recruitment Full time
Job Summary

We are seeking a skilled Help Desk Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.

Main Responsibilities:
  • Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
  • First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
  • Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
  • Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
  • Superior Customer Service: Deliver exceptional service, exceeding client expectations.
  • Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
  • Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
  • Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.


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