Service Desk
1 month ago
Who we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times.
We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service.
We provide a manned Service Desk function between Monday to Friday, between the hours of 08:30 – 17:00.
Commercial experience working in a service management function.
Demonstrable experience supporting technologies from a diverse product stack inducing AD, Exchange, Office, Microsoft 365 and Citrix.
ITIL background or awareness.
Assertive and driven to provide an excellent level of service at all levels.
Distributing knowledge, mentoring and coaching team members where required.
Assisting with the delivery of new projects into the Service Desk.
Conducting internal Service Desk process reviews, ensuring the processes being followed are always a true reflection of the task.
Driving an excellent level of customer service for our internal customers.
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IT Help Desk/Service Desk Engineer
3 months ago
Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...
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IT Help Desk/Service Desk Engineer
3 months ago
Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...
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IT Help Desk/Service Desk Engineer
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...
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IT Help Desk/Service Desk Engineer
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...
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IT Help Desk/Service Desk Engineer
2 weeks ago
Stoke-on-Trent, United Kingdom Searchability® Full timeSERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...
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Service Desk
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Stoke-on-Trent, United Kingdom Uniting People Full timeService Desk Engineer Role Overview **Responsibilities -** Service Desk - Ensuring the Service Desk calls are always promptly answered and handled appropriately. - Triaging inbound issues and performing all troubleshooting to the point of resolution or escalation. - Maintaining configurations and client details. - Maintaining a good relationship with...
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Service Desk Professional
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Title: Senior Service Desk EngineerWe are seeking an experienced SERVICE DESK ENGINEER to join our team at bet365. As a Senior Service Desk Engineer, you will be responsible for providing exceptional customer service to our internal customers.The ideal candidate will have a strong background in service management, with experience working in a similar...
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Senior Service Desk Engineer
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Your goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st line...
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Senior Service Desk Engineer
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Your goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st line...
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Senior Service Desk Engineer
6 months ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We...
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Senior Service Desk Engineer
6 months ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We...
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Service Desk Engineer
3 months ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and...
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Service Desk Engineer
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...
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Service Desk Engineer
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...
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Service Desk Scheduler
6 months ago
Stoke-on-Trent, United Kingdom SaferHand Solutions Ltd Full time**Service Desk Advisor** **Monday to Friday 8am - 5pm** **£23,500 rising to £24,000 after 6 months.** Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part of a team to provide high quality day to day support to...
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Service Desk Engineer 1st line support
3 months ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as...
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IT Help Desk/Service Desk Engineer
2 weeks ago
Stoke-on-Trent, United Kingdom bet365 Full timeWho we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...
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Service Desk
1 month ago
Stoke-on-Trent, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. We provide a manned Service Desk...
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Service Desk Specialist
1 month ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeWe are seeking a skilled Service Desk Engineer to join our IT team at bet365. As a key member of our technical team, you will play a vital role in supporting our IT operations across various sites.The successful candidate will be knowledgeable and enthusiastic about all things PC and software related, with a genuine interest in delivering exceptional...
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Senior Service Desk Manager
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Service Desk Engineer to join our team at bet365. As a key member of our Service Desk, you will play a vital role in ensuring that our internal customers receive an excellent level of customer service at all times.Key Responsibilities:Act as a Point of Escalation: Take responsibility for...