Service Desk

1 month ago


StokeonTrent Staffordshire, United Kingdom bet365 Full time

Who we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times.

We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service.

We provide a manned Service Desk function between Monday to Friday, between the hours of 08:30 – 17:00.

Commercial experience working in a service management function.
Demonstrable experience supporting technologies from a diverse product stack inducing AD, Exchange, Office, Microsoft 365 and Citrix.
ITIL background or awareness.
Assertive and driven to provide an excellent level of service at all levels.

Distributing knowledge, mentoring and coaching team members where required.
Assisting with the delivery of new projects into the Service Desk.
Conducting internal Service Desk process reviews, ensuring the processes being followed are always a true reflection of the task.
Driving an excellent level of customer service for our internal customers.

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