Service Desk Engineer 1st line support
3 months ago
As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. Strong interpersonal and customer service skills.
Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
Handling Live Chats efficiently and professionally.
Logging, progressing and providing updates on tickets for incidents and service requests.
Providing remote and on-site support and fixes.
Providing administrative support to ensure that business critical processes are adhered to.
Maintaining and administering user accounts in line with security requirements.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
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Service Desk
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. We provide a manned Service Desk...
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Service Desk
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. We provide a manned Service Desk...
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Service Desk Engineer 1st line support
2 weeks ago
Stoke-on-Trent, United Kingdom bet365 Full timeAs a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required,...
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Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as...
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IT Help Desk/Service Desk Engineer
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Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...
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IT Help Desk/Service Desk Engineer
3 months ago
Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...
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Service Desk
1 month ago
Stoke-on-Trent, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. We provide a manned Service Desk...
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IT Help Desk/Service Desk Engineer
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Stoke-on-Trent, United Kingdom Searchability® Full timeSERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...
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Senior Service Desk Engineer
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Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Your goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st line...
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Senior Service Desk Engineer
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Your goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st line...
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Senior Service Desk Engineer
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the RoleWe are seeking a Senior Service Desk Engineer to join our team at bet365. As a key member of our service management function, you will collaborate with fellow engineers and the management team to ensure we provide an excellent level of customer service at all times.Your goal will be to ensure that our internal customers have sufficient...
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Senior Service Desk Engineer
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Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We...
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Senior Service Desk Engineer
6 months ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We...
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Senior Service Desk Support Specialist
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Title: Senior Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Senior Service Desk Support Specialist to join our team at bet365.Key Responsibilities:* Provide exceptional customer service to internal customers* Take end-to-end ownership of 1st line incidents and requests* Collaborate with fellow engineers and the management...
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Senior Service Desk Engineer
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time**Job Overview**We are seeking a highly skilled Senior Service Desk Engineer to join our team at bet365. As a key member of our service management function, you will play a crucial role in ensuring that we provide an excellent level of customer service at all times.Your primary goal will be to ensure that our internal customers have sufficient equipment and...
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Senior Service Desk Engineer
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Stoke-On-Trent, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Your goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st line...
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Senior Service Desk Engineer
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Stoke-on-Trent, United Kingdom bet365 Full timeWho we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Your goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st...
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Service Desk Specialist
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeWe are seeking a skilled Service Desk Engineer to join our IT team at bet365. As a key member of our technical team, you will play a vital role in supporting our IT operations across various sites.The successful candidate will be knowledgeable and enthusiastic about all things PC and software related, with a genuine interest in delivering exceptional...
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1st Line Support Engineer
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