Senior Service Desk Engineer

2 months ago

StokeonTrent Staffordshire, United Kingdom bet365 Full time

Who we are looking for

A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times.

Your goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service.

In addition to ensuring our BAU work stack is under control, you will act as an escalation point for engineers. You will also be a key contributor in new starter on boarding, as well as suggesting and incorporating new changes into the team. You must have a good level of technical knowledge and a keen eye for detail.

We provide a manned Service Desk function between Monday to Friday, between the hours of 08:30 – 17:00.

Preferred skills and experience

  • Commercial experience working in a service management function.
  • Demonstrable experience supporting technologies from a diverse product stack inducing AD, Exchange, Office, Microsoft 365 and Citrix.
  • Self-motivation with the ability to use initiative and prioritise proactively.
  • Ability to drive continuous improvement and lead by example, displaying a positive can do attitude.
  • Ability to assist and liaise with staff at all levels.
  • Strong interpersonal skills.
  • ITIL background or awareness.
  • Excellent analytical and troubleshooting skills.
  • Concise written and verbal communication skills.
  • Assertive and driven to provide an excellent level of service at all levels.

Main Responsibilities

  • Acting as a point of escalation for the team and taking responsibility for driving and promoting high standards.
  • Managing open incidents by working with our 2nd and 3rd line engineers to gain the fastest resolution based on incident SLA.
  • Distributing knowledge, mentoring and coaching team members where required.
  • Maintaining training material and adapting documentation based on new processes or technology.
  • Assisting with the delivery of new projects into the Service Desk.
  • Contributing to the Knowledgebase library.
  • Conducting internal Service Desk process reviews, ensuring the processes being followed are always a true reflection of the task.
  • Driving an excellent level of customer service for our internal customers.

“By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - "

  • Service Desk

    2 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. We provide a manned Service Desk...

  • IT Help Desk/Service Desk Engineer

    4 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500

    SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...

  • IT Help Desk/Service Desk Engineer

    4 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500

    SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...

  • Senior Service Desk Engineer

    1 month ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    Who we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Your goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st...

  • Service Desk

    2 months ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    Who we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. We provide a manned Service Desk...

  • IT Help Desk/Service Desk Engineer

    1 month ago

    Stoke-on-Trent, United Kingdom Searchability® Full time

    SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...

  • IT Help Desk/Service Desk Engineer

    2 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

  • IT Help Desk/Service Desk Engineer

    2 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

  • Service Desk Engineer

    2 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

  • Service Desk Engineer

    2 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

  • Service Desk Engineer

    4 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and...

  • Service Desk Engineer

    4 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the...

  • Technical Service Desk Engineer

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job SummaryWe are looking for a talented Technical Service Desk Engineer to provide first-line support to our employees. As a Technical Service Desk Engineer, you will take end-to-end ownership of incidents, escalate them where necessary, and drive resolution.The day-to-day work is interesting, challenging, and fast-paced amidst a hardworking and...

  • Service Desk Engineer 1st line support

    4 months ago

    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as...

  • It Help Desk/Service Desk Engineer

    3 weeks ago

    Stoke-on-Trent, United Kingdom Bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites.We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles.You will be knowledgeable and have a genuine interest in all things PC and software related.If...

  • IT Help Desk/Service Desk Engineer

    1 month ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

  • Help Desk Engineer

    15 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    Job DescriptionA challenging opportunity has arisen for an experienced Help Desk Engineer to join our technical team at bet365.You will be responsible for delivering exceptional customer service, resolving technical issues efficiently, and escalating complex problems to senior engineers when necessary.This is a fantastic opportunity to develop your skills...

  • Service Desk

    6 months ago

    Stoke-on-Trent, United Kingdom Uniting People Full time

    Service Desk Engineer Role Overview **Responsibilities -** Service Desk - Ensuring the Service Desk calls are always promptly answered and handled appropriately. - Triaging inbound issues and performing all troubleshooting to the point of resolution or escalation. - Maintaining configurations and client details. - Maintaining a good relationship with...

  • Service Desk Engineer

    3 weeks ago

    Stoke-on-Trent, United Kingdom Bet365 Full time

    Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites.We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles.You will be knowledgeable and have a genuine interest in all things PC and software related.You...

  • Service Desk Engineer

    3 weeks ago

    Stoke-on-Trent, United Kingdom Bet365 Full time

    As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.We are a technical Service Desk that provides support to our employees all over the world.From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and...