Service Desk Engineer
3 weeks ago
As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.
Preferred skills and experience
- Strong interpersonal and customer service skills.
- Excellent technical, analytical and troubleshooting skills.
- Strong communication skills, both written and verbal.
- Quick to learn.
- Self-motivated with the ability to work unsupervised.
Main Responsibilities
- Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
- Handling Live Chats efficiently and professionally.
- Logging, progressing and providing updates on tickets for incidents and service requests.
- Ensuring that first line incidents are resolved quickly and efficiently.
- Ensuring that second line incidents are investigated and promptly escalated where required.
- Managing open incidents, working with second and third line teams to gain the fastest resolution based on incident SLA’s.
- Providing remote and on-site support and fixes.
- Providing administrative support to ensure that business critical processes are adhered to.
- Maintaining and administering user accounts in line with security requirements.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
-
IT Help Desk/Service Desk Engineer
1 week ago
Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...
-
IT Help Desk/Service Desk Engineer
3 weeks ago
Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €26,500SERVICE DESK ENGINEER Stoke Office Full time Onsite Requirement – Shift Patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to...
-
Service Desk Engineer
2 weeks ago
Stoke-on-Trent, United Kingdom Searchability Full timeSERVICE DESK ENGINEER Salary up to £26,500 plus benefits!Stoke office Full time on-site requirement - Shift patternsLooking for an experienced Service Desk Engineer to join a global organisation. About the client:Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They...
-
Service Desk Engineer
1 month ago
Stoke-on-Trent, United Kingdom Searchability (UK) Ltd Full timeSERVICE DESK ENGINEERSalary up to £26,500 plus benefits!Stoke office Full time on-site requirement - Shift patternsLooking for an experienced Service Desk Engineer to join a global organisation.About the client: Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They...
-
IT Service Desk Engineer
3 months ago
Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €25,000Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? We're seeking a passionate and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! A competitive salary starting at £25,000 with shift allowance and further benefits ~25 days annual holiday, bank holidays and...
-
IT Service Desk Engineer
3 months ago
Stoke-on-Trent, Staffordshire, United Kingdom Searchability® Full time €25,000Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? We're seeking a passionate and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! A competitive salary starting at £25,000 with shift allowance and further benefits ~25 days annual holiday, bank holidays and...
-
Service Desk Engineer 1st line support
3 weeks ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as...
-
Service Desk
3 months ago
Stoke-on-Trent, United Kingdom Uniting People Full timeService Desk Engineer Role Overview **Responsibilities -** Service Desk - Ensuring the Service Desk calls are always promptly answered and handled appropriately. - Triaging inbound issues and performing all troubleshooting to the point of resolution or escalation. - Maintaining configurations and client details. - Maintaining a good relationship with...
-
IT Help Desk/Service Desk Engineer
2 weeks ago
Staffordshire, United Kingdom Searchability Full time €26,000SERVICE DESK ENGINEER Stoke office Full time on-site requirement - Shift patterns Looking for an experienced Service Desk Engineer to join a global organisation. Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development,...
-
Technical Service Desk Engineer
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability® Full time £26,500Job DescriptionService Desk EngineerWe are seeking a skilled and dedicated Service Desk Engineer to join our team at Searchability. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our staff.The RoleProvide first-line technical support to our staff via phone, email, and...
-
Service Desk Manager
1 week ago
Stoke-on-Trent, Staffordshire, United Kingdom SecureCloud+ Full timeThe Role Securecloud+ is a leading IT Managed Service Provider committed to delivering innovative IT solutions and excellent customer service. We are currently seeking a dynamic and experienced Service Desk Manager to lead our service desk team and elevate our customer service standards. The Service Desk Manager will play a crucial role in reorganising...
-
Service Desk Manager
2 weeks ago
Stoke-on-Trent, Staffordshire, United Kingdom SecureCloud+ Full timeThe Role Securecloud+ is a leading IT Managed Service Provider committed to delivering innovative IT solutions and excellent customer service. We are currently seeking a dynamic and experienced Service Desk Manager to lead our service desk team and elevate our customer service standards. The Service Desk Manager will play a crucial role in reorganising...
-
Service Desk Scheduler
3 months ago
Stoke-on-Trent, United Kingdom SaferHand Solutions Ltd Full time**Service Desk Advisor** **Monday to Friday 8am - 5pm** **£23,500 rising to £24,000 after 6 months.** Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part of a team to provide high quality day to day support to...
-
Service Desk Team Leader
3 months ago
Stoke-on-Trent, United Kingdom Fifteen Group Limited Full time**Service Desk Team Leader** **Reports to**:Service Delivery Manager **Role Overview** As the Service Desk Team Leader, you will lead and manage a team of IT technicians and engineers responsible for providing technical support and services to our predominantly QSR based clients. You will be responsible for ensuring that the team delivers high-quality...
-
Service Desk Manager
2 weeks ago
Stoke-on-Trent, Staffordshire, United Kingdom SecureCloud+ Full timeThe Role The Service Desk Manager will be responsible for the efficient management and service performance of live customer services. This will include monitoring agreed service levels, investigating non-achievements and that suggested improvements are clear and defined for each service in line with the agreed Service Management Plans (SMPs) and any...
-
Service Desk Engineer 24/7
1 week ago
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and...
-
Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full timeAs a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as...
-
Service Desk Manager
1 week ago
Stoke-on-Trent, Staffordshire, United Kingdom SecureCloud+ Full timeThe Role Securecloud+ is a leading IT Managed Service Provider committed to delivering innovative IT solutions and excellent customer service. We are currently seeking a dynamic and experienced Service Desk Manager to lead our service desk team and elevate our customer service standards. The Service Desk Manager will play a crucial role in reorganising...
-
Service Desk Manager
2 weeks ago
Stoke-on-Trent, Staffordshire, United Kingdom SecureCloud+ Full timeThe Role Securecloud+ is a leading IT Managed Service Provider committed to delivering innovative IT solutions and excellent customer service. We are currently seeking a dynamic and experienced Service Desk Manager to lead our service desk team and elevate our customer service standards. The Service Desk Manager will play a crucial role in reorganising...
-
Service Desk Manager
2 weeks ago
Stoke-on-Trent, Staffordshire, United Kingdom SecureCloud+ Full timeThe Role The Service Desk Manager will be responsible for the efficient management and service performance of live customer services. This will include monitoring agreed service levels, investigating non-achievements and that suggested improvements are clear and defined for each service in line with the agreed Service Management Plans (SMPs) and any...